A note from Fara Haron, CEO of North America, Ireland and Southeast Asia & EVP Global Clients
Our heartfelt sympathies go out to everyone impacted by the earthquake in the Philippines. Our contact center location in Clark has been affected and remains closed until the structural soundness of the building is confirmed by the local authorities. The Manila facilities in Alabang and Eastwood were temporarily evacuated as a precaution and are now back in operations. Our first priority is to ensure the safety of our employees, so we will resume business operations when it is safe to do so. In the meantime, we are working with our clients and partners on business continuity.
On behalf of the entire team at Majorel, we hope that all of our neighbors and anyone impacted is staying safe during clean-up efforts. Our own clean-up efforts in Clark should be complete by the end of this week, which would not be possible without the many dedicated management personnel who haven’t slept while coordinating transport, hotels and IT connections to get us up and running in our other facilities. And, thank you to the greatest representatives in the world, who have shown a true “one team” spirit in their willingness to pick up their daily lives and move to either our Alabang or Eastwood sites for a couple of days to keep our operations online. Their commitment to our business and partnerships with our clients is truly remarkable.
The Philippines has always been one of the most resilient places in the world, and we look forward to resuming operations at our Clark facility as soon as possible.
We believe in service. sometimes we write about it too
Majorel announces the acquisition of junokai, a leading German CX consultancy based in Berlin. The acquisition further strengthens Majorel’s CX consulting capabilities and supports its growth plans in EMEA.