A note from Fara Haron, CEO of North America, Ireland and Southeast Asia & EVP Global Clients
Our heartfelt sympathies go out to everyone impacted by the earthquake in the Philippines. Our contact center location in Clark has been affected and remains closed until the structural soundness of the building is confirmed by the local authorities. The Manila facilities in Alabang and Eastwood were temporarily evacuated as a precaution and are now back in operations. Our first priority is to ensure the safety of our employees, so we will resume business operations when it is safe to do so. In the meantime, we are working with our clients and partners on business continuity.
On behalf of the entire team at Majorel, we hope that all of our neighbors and anyone impacted is staying safe during clean-up efforts. Our own clean-up efforts in Clark should be complete by the end of this week, which would not be possible without the many dedicated management personnel who haven’t slept while coordinating transport, hotels and IT connections to get us up and running in our other facilities. And, thank you to the greatest representatives in the world, who have shown a true “one team” spirit in their willingness to pick up their daily lives and move to either our Alabang or Eastwood sites for a couple of days to keep our operations online. Their commitment to our business and partnerships with our clients is truly remarkable.
The Philippines has always been one of the most resilient places in the world, and we look forward to resuming operations at our Clark facility as soon as possible.
We believe in service. sometimes we write about it too
Customer behavior has been changing in the last few years, and this change is nowhere near complete. Customer actions are becoming more and more digital, flexible, and global. This development is a game changer for the banking sector, and hardly a week goes by without a new neobank reporting considerable growth.
Majorel has been named “Best Outsourcer of the Year’’ at the Customer Relationship Excellence Awards at the Wanda Metropolitano Stadium. The company also received two awards for its work with telecommunications multinational, Orange, in the “Help Desk’’ and “Claims’’ categories.
The new EU directive for regulation of payment services and payment service providers PSD 2 (Payment Service Directive 2) will take effect on September 14th. The objective of these new regulations is to make online payment transactions even more secure and to increase customer protection. The new digital account change assistant from Majorel offers an opportunity to electronically request changes to customers accounts directly from online banking and simplifies the process via virtual assistance.