Majorel unveils new customer service site in Greenville, South Carolina

Luxembourg – September 17, 2020 – Majorel, a leading customer experience (CX) and BPO provider for some of the world’s most respected brands, announces its U.S. expansion into Greenville, one of the largest cities located in the northwest corner of South Carolina. The new customer service site has begun to actively recruit representatives with a technical aptitude to serve a global high-tech client by offering exceptional support to troubleshoot consumer devices.

After a 12-month review of potential locations, Majorel chose Greenville, South Carolina for its extensive labor market, attitude towards customer service, and industry experience of the local community. The company broke ground on the new site in May 2020 and the project was completed in August.

“Expanding our facilities into Greenville will allow us to better service clients in the global high-tech internet market and become the partner of choice for U.S.-based brands as well as global companies seeking a U.S. presence,” said Gus Gikas, Vice President of Operations North America at Majorel. “We’re excited to work with the local community and promising talent pool in the region to provide an amazing customer experience for our client.”

Majorel has already begun the recruitment process for the new site with plans for nine waves of virtual training—the first group beginning on August 3^rd. Majorel is planning to hire 250 staff by the end of the year with the goal of growing to over 500 employees, offering the local community the opportunity to work for a company that puts employee wellbeing and diversity first. The company also provides the industry’s most advanced technology to ensure every employee can be successful in their new role.

The new site is located at 400 Executive Center Drive and will have an official grand opening in Fall 2020. Majorel’s global footprint currently reaches 29 countries with 120 sites and 60+ languages supported.

Over the last year, the company has opened new sites in the countries of Armenia, Georgia, Italy, Morocco, the Netherlands, Senegal and Togo. These openings strengthen Majorel’s position as a leading Customer Experience/BPO provider to global disruptor brands that are accelerating the current shift to digital and remote.

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