Majorel wins Platinum Award for Best Customer Experience (CX)

Luxembourg, June 30, 2021 –  Majorel, the leading provider of global end-to-end CX solutions for digital native and vertical leading brands, has won the Platinum Award for Best CX for its work with long-standing client Correos (Spain’s national postal service provider).

Majorel delivers omnichannel customer service for Correos in 7 different languages, guaranteeing a unique and consistent customer experience through any contact channel that customers choose. This solution is based on a continuous improvement model in which the combination of human talent, technology and analytics play a fundamental role.

"Majorel is delighted to receive this award, which recognizes the exceptional talent and deep know-how of our people. It also confirms that we are a valuable partner for our clients in their digital transformation strategies", said Íñigo Arribalzaga, , Regional CEO of Majorel Iberia, Italy & Latin America, who accepted the award accompanied by Beatriz González, Commercial Director at Correos.

"We are proud to be part of the profound transformation process that Correos is going through, making us a fundamental long-term partner in its customer centric strategy based on Quality, Commitment and Proximity", added Arribalzaga.

The Platinum Contact Center Awards have established themselves as independent and prestigious awards that recognize excellence in customer service and customer experience in Spain. The awards ceremony took place on 29 June at the Teatro Goya in Madrid.

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