Majorel wins Platinum Contact Center Award for Best IT Project in IVR and Self-Service for a platform developed for telecommunications company LOWI. On 27th June 2019 we won the Platinum Contact Center Award for Best IT Project in IVR and Self-Service for a platform we’ve developed for our client LOWI, the telecommunications company.
June 27th 2019, Madrid, Spain
The solution we developed for LOWI is designed to automate customer service processes and enable self-service through a combination of interactive voice response (IVR), artificial intelligence (AI) and robotic process automation (RPA), integrating more than 10 different technologies, to allow the very best experience for each customer.
Íñigo Arribalzaga, Majorel's regional CEO for Spain, Portugal, Italy and Latin America, said: "The unique Self-Service Technology Platform our experts developed for LOWI combines our deep operational know-how with best-in-class technologies. The automated solution we created has a clear impact on cost reduction – it’s handling more than 40% of transactions - and a significant increase in customer satisfaction. Winning this award recognizes that our commitment to innovation and technology is right.”
The 'Platinum Contact Center Awards' recognize the best customer service and technological innovation of companies in the sector. Íñigo Arribalzaga, Majorel's regional CEO for Spain, Portugal, Italy and Latin America, and Loly Marín, Head of Lowi, collected the award at the awards ceremony at the Goya Theater in Madrid.
We believe in service. sometimes we write about it too
Digital, flexible and global: Majorel, a Strong Customer Experience Partner for Neobanks
Customer behavior has been changing in the last few years, and this change is nowhere near complete. Customer actions are becoming more and more digital, flexible, and global. This development is a game changer for the banking sector, and hardly a week goes by without a new neobank reporting considerable growth.
The financial industry is facing unprecedented challenges. Established business models of banks and savings banks are being called into question from several directions at once:
we believe in innovation. here’s the latest
what's new
Majorel, a leading global customer experience (CX) and BPO provider, has dedicated its full technical and human resources support to the Moroccan Ministry of Health by setting-up and launching “Allo Yakada”, a COVID-19 national hotline that offers a 24/7 information and monitoring service for citizens.
Majorel focuses on the safety and well-being of its 50,000+ people and ensuring business continuity
Like all businesses, Majorel is working hard on its response to the current Coronavirus pandemic. At this time, the company has two primary goals: the safety and well-being of its 50,000+ people around the world and, to continue to serve its customers.
We speak your language. and we’d love to hear from you
