The financial industry is facing unprecedented challenges. Established business models of banks and savings banks are being called into question from several directions at once:
28 June 2019 
Majorel Wins Award for Best IVR and Self-Service
Majorel wins Platinum Contact Center Award for Best IT Project in IVR and Self-Service for a platform developed for telecommunications company LOWI. On 27th June 2019 we won the Platinum Contact Center Award for Best IT Project in IVR and Self-Service for a platform we’ve developed for our client LOWI, the telecommunications company.
June 27th 2019, Madrid, Spain
The solution we developed for LOWI is designed to automate customer service processes and enable self-service through a combination of interactive voice response (IVR), artificial intelligence (AI) and robotic process automation (RPA), integrating more than 10 different technologies, to allow the very best experience for each customer.
Íñigo Arribalzaga, Majorel's regional CEO for Spain, Portugal, Italy and Latin America, said: "The unique Self-Service Technology Platform our experts developed for LOWI combines our deep operational know-how with best-in-class technologies. The automated solution we created has a clear impact on cost reduction – it’s handling more than 40% of transactions - and a significant increase in customer satisfaction. Winning this award recognizes that our commitment to innovation and technology is right.”
The 'Platinum Contact Center Awards' recognize the best customer service and technological innovation of companies in the sector. Íñigo Arribalzaga, Majorel's regional CEO for Spain, Portugal, Italy and Latin America, and Loly Marín, Head of Lowi, collected the award at the awards ceremony at the Goya Theater in Madrid.
We believe in service. sometimes we write about it too
Customer management in the insurance business 2019: It all comes down to personal contact
Discussions of customer management within the insurance industry have long focused on the constantly changing needs of customers, the impact of digitization and the development of a successful customer journey. Two thirds of insurance management executives consider customer experience management in their company to be important or very important. But is this assessment reflected in their companies’ actions? And how do customers perceive the situation?
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9 September 2019
Digital Account Change Assistance: Majorel Supports Customers with a New Software Solution
The new EU directive for regulation of payment services and payment service providers PSD 2 (Payment Service Directive 2) will take effect on September 14th. The objective of these new regulations is to make online payment transactions even more secure and to increase customer protection. The new digital account change assistant from Majorel offers an opportunity to electronically request changes to customers accounts directly from online banking and simplifies the process via virtual assistance.
1 August 2019
Shyan Mukerjee Appointed as Majorel’s New Chief Digital and Transformation Officer
Luxembourg, 1 August 2019 Majorel, a leading customer experience and BPO provider for some of the world’s most respected brands, today announced the appointment of Shyan Mukerjee as the company’s new Chief Digital and Transformation Officer. New Position Will Support Clients in Accelerating Digital Transformation at a Global Scale…
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