Majorel wins Platinum Contact Center Award for Best IT Project in IVR and Self-Service for a platform developed for telecommunications company LOWI. On 27th June 2019 we won the Platinum Contact Center Award for Best IT Project in IVR and Self-Service for a platform we’ve developed for our client LOWI, the telecommunications company.
June 27th 2019, Madrid, Spain
The solution we developed for LOWI is designed to automate customer service processes and enable self-service through a combination of interactive voice response (IVR), artificial intelligence (AI) and robotic process automation (RPA), integrating more than 10 different technologies, to allow the very best experience for each customer.
Íñigo Arribalzaga, Majorel's regional CEO for Spain, Portugal, Italy and Latin America, said: "The unique Self-Service Technology Platform our experts developed for LOWI combines our deep operational know-how with best-in-class technologies. The automated solution we created has a clear impact on cost reduction – it’s handling more than 40% of transactions - and a significant increase in customer satisfaction. Winning this award recognizes that our commitment to innovation and technology is right.”
The 'Platinum Contact Center Awards' recognize the best customer service and technological innovation of companies in the sector. Íñigo Arribalzaga, Majorel's regional CEO for Spain, Portugal, Italy and Latin America, and Loly Marín, Head of Lowi, collected the award at the awards ceremony at the Goya Theater in Madrid.
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Majorel announces the acquisition of junokai, a leading German CX consultancy based in Berlin. The acquisition further strengthens Majorel’s CX consulting capabilities and supports its growth plans in EMEA.