Majorel recognized with Excellence Awards for Best Work at Home Model and Best Digital Transformation Project

Madrid (Spain), 18 December 2020 – Majorel has been recognized with two 2020 Excellence Awards in Customer Relationship in the categories of Best Work at Home Model and Best Digital Transformation Project.

Iñigo Arribalzaga, CEO of Majorel IBILAT, thanked all the professionals of the company and highlighted that obtaining of these two awards is great news for the company. “This has undoubtedly been an atypical year for all due to COVID-19, in which we have had to make a great effort to guarantee the health of our employees while ensuring business continuity and customer satisfaction”, said Arribalzaga. "Having the best work from home model in the sector confirms that we are doing things right."

The CEO of Majorel IBILAT added that the company remains committed to investing in new digital solutions, data analytics, artificial intelligence and process automation that allow it to develop personalized experiences with the greatest efficiency and customer satisfaction.

"At Majorel we are immersed in a deep transformation process in order to maintain our leadership position in the industry and continue to be the value partner that accompanies our clients in their digitization processes," continued Arribalzaga.

Gema de Mijares, Director of Operations at Majorel IBILAT, thanked the company's team for their commitment and professionalism, "especially throughout this year as a result of the pandemic."

Mijares highlighted the enormous effort made by Majorel to launch new work environments in time and to consolidate the work from home model in a stable way, guaranteeing continuous improvement in a 100% digital environment.

"Without a doubt, this award is for Majorel's team, whose effort, good work and daily commitment, make possible the Best Work at Home model in our industry", stressed the Director of Operations of Majorel IBILAT.

Francisco Javier Cano, Director of Transformation at Majorel IBILAT, assured that the company has in its DNA "to accompany our clients on their journey towards digitization, generating value throughout the life cycle".

“In 2020 we have reinvented nimbly, we have introduced new tools and innovative work methodologies, but above all, we have obtained assurance that people are the most important thing and in Majorel we have the best professionals”, ended Cano.

Excellence Awards in Customer Relationship

The 2020 Excellence Awards in Customer Relationship have recognized the work of almost 20 companies in a gala organized by the Association of Experts in Customer Relationship (AEERC) with the collaboration of IFAES and following the IZO methodology, The Experience Design Company. This year, and due to the COVID-19 pandemic, the awards ceremony took place under a new television format in which more than 500 professionals from the customer experience industry participated.

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