Making a dent in customer claims using the power of human contact
For customers, both analog and digital channels are equally important when they are looking for insurance support.
13 August 2020 
New Whitepaper: The New Digital Customer Journey In The Automotive Industry
The automotive industry is facing exciting times. Besides the development of connectivity, autonomous driving and e-mobility, the Covid-19 pandemic has brought attention to a new trend: online car sales.
Due to the Covid-19 pandemic, many people try to avoid personal contact and spend more time doing business online. The perfect moment for original equipment manufacturers (OEMs) and dealers to digitize their customer experience with the goal to offer a seamless and personalized customer journey online.
But how can OEMs and dealers build trust with their customers online? What are the success factors for an outstanding digital experience? And what does the optimum online sales process look like?
Check out Majorel’s free white paper “Online Car Sales: The New Digital Customer Journey In The Automotive Industry” to find out more:
Download free white paper now!
In the white paper you learn:
- What phases the online customer journey in the automotive industry has,
- which touchpoints and contact channels are relevant in each phase,
- how to increase customer satisfaction in each phase
- how to combine the physical and digital world in online car sales,
- what expectations customers have and
- which the main tasks for customer service are.
Online Car Sales: The New Digital Customer Journey In The Automotive Industry
We believe in service. sometimes we write about it too
Four steps to the customer service work-at-home
The current corona pandemic poses a challenge for many companies to enable their employees to use their home office to ensure their health and maintain business operations. Especially in customer service it is essential to continue to be there for customers to ensure their satisfaction. But how do companies best do this? And what is to be considered? Since the outbreak of the pandemic, Majorel has enabled tens of thousands of its customer service representatives to work from home.
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what's new
23 September 2020
Majorel Romania celebrates ten years of customer excellence
Since opening our first center in Brasov ten years ago, our team in Romania has grown to more than 1,300 people, with additional locations in Sibiu, Cluj-Napoca and Bucharest.
17 September 2020
Majorel Unveils New Customer Service Site in Greenville, South Carolina
Majorel announces its U.S. expansion into Greenville, one of the largest cities located in the northwest corner of South Carolina. The new customer service site has begun to actively recruit representatives with a technical aptitude to serve a global high-tech client by offering exceptional support to troubleshoot consumer devices.
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