13 August 2020
New Whitepaper: The New Digital Customer Journey In The Automotive Industry
The automotive industry is facing exciting times. Besides the development of connectivity, autonomous driving and e-mobility, the Covid-19 pandemic has brought attention to a new trend: online car sales.
Due to the Covid-19 pandemic, many people try to avoid personal contact and spend more time doing business online. The perfect moment for original equipment manufacturers (OEMs) and dealers to digitize their customer experience with the goal to offer a seamless and personalized customer journey online.
But how can OEMs and dealers build trust with their customers online? What are the success factors for an outstanding digital experience? And what does the optimum online sales process look like?
Check out Majorel’s free white paper “Online Car Sales: The New Digital Customer Journey In The Automotive Industry” to find out more:
Download free white paper now!
In the white paper you learn:
- What phases the online customer journey in the automotive industry has,
- which touchpoints and contact channels are relevant in each phase,
- how to increase customer satisfaction in each phase
- how to combine the physical and digital world in online car sales,
- what expectations customers have and
- which the main tasks for customer service are.
Online Car Sales: The New Digital Customer Journey In The Automotive Industry
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14 January 2021
Voice Assistants and Chatbots in Customer Service: Majorel and OmniBot Form Partnership
Majorel and the provider of the chatbot and voice assistant platform OmniBot agreed to combine their expertise and go to market with a joint offering. The object of the partnership is a hybrid service model that combines OmniBot's technical expertise in implementing chatbots and voice assistants with Majorel's expertise in solving customer requests by customer service representatives in the service center.
18 December 2020
Madrid (Spain), 18 December 2020 – Majorel has been recognized with two 2020 Excellence Awards in Customer Relationship in the categories of Best Work at Home Model and Best Digital Transformation Project.
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