Majorel named by Everest Group as a ‘Leader’ in Customer Experience Management in EMEA for the second consecutive year

Luxembourg, 16 September, 2021 – Majorel, a leading global provider of next-generation end-to-end customer experience (“CX”) solutions for digital-native and vertical leading brands, today announced that it has been named by Everest Group as a Leader in its report “Customer Experience Management (CXM) in EMEA – Services PEAK Matrix® Assessment 2021” for the second consecutive year.

As part of its assessment, Everest Group highlighted Majorel’s significant growth, strong delivery footprint and the expansion of its digital and consulting capabilities as key strengths. In addition, clients praised Majorel’s flexibility, agility, cost-efficiency, low attrition, partnership approach, team stability, reliability, and operational transparency.

Thomas Mackenbrock, CEO at Majorel said: “We are delighted to have been named again as a Leader by Everest Group, which further enhances our strong position in the global CX industry. This recognition testifies to the outstanding commitment and expertise of our more than 63,000 team members worldwide, together with the deep long-term partnerships we have built with our clients. Being recognized as a Leader for two years in a row also underlines Majorel’s dynamic performance since our founding in 2019.”

“Majorel, as a Leader in the EMEA CXM PEAK Matrix®, has demonstrated significant growth in EMEA in 2020 and has a strong delivery footprint in both Europe and Africa with over 100 delivery centers in the region,” said David Rickard, Vice President, Everest Group. “It has also added to its consulting and digital capabilities through both acquisitions and organic growth, which will stand them in good stead as the growth in digital CXM continues.”

Everest Group’s “Customer Experience Management (CXM) in EMEA – Services PEAK Matrix® Assessment 2021” evaluated 25 vendors, assessing them on a comprehensive set of quantitative and qualitative criteria, including client feedback. The key factors considered in the definitive assessment are Market Impact (market adoption, portfolio mix and value delivered) and Vision and Capability (vision and strategy; scope of services delivered; innovation and investments; and delivery footprint). Vendors assessed were then sorted into categories based on their results, being labelled Leaders, Major Contenders and Aspirants.

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