Majorel named “Best Outsourcer of the Year”

Majorel has been named “Best Outsourcer of the Year’’ at the Customer Relationship Excellence Awards at the Wanda Metropolitano Stadium. The company also received two awards for its work with telecommunications multinational, Orange, in the “Help Desk’’ and “Claims’’ categories.

Madrid, 10 October 2019.

Majorel has been named “Best Outsourcer of the Year’’ at the Customer Relationship Excellence Awards at the Wanda Metropolitano Stadium. The company also received two awards for its work with telecommunications multinational, Orange, in the “Help Desk’’ and “Claims’’ categories.

In its assessment, the Awards Jury highlighted Majorel's global operational management and customer satisfaction as key factors in its decision.

"For the Majorel team, it’s a great source of pride to receive recognition as Best Outsourcer. It demonstrates our firm commitment to our clients, the excellence of our operations and the talent of our people. Knowing how to combine human talent, advanced technology and our global presence is our very essence." said Íñigo Arribalzaga, CEO of Majorel Iberia, Italy and Latin America.

"In the same way, the two awards in the categories of Help Desk and Claims show that our unique know-how, aligned with client’s strategic objectives, means we’re a valued partner that helps them to achieve their goals and make a difference." added Arribalzaga.

The Gala was hosted by José Francisco Rodríguez, President of the AEERC, who emphasized the spirit of excellence that these awards encourage and reward: ‘’Organizations must make their own, that great power to anticipate the challenges of their customers and consumers, becoming a company that evolves, innovates and differentiates constantly, and in record time, by offering excellent service".

The Customer Relationship Excellence Awards are organized annually by the Spanish Association of Experts in Customer Relations (AEERC - Asociación Española de Expertos en la Relación con Clientes).  in collaboration with IFAES (the international experts in human capital development) and IZO (the experience design company).

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