Majorel named by Everest Group as a global ‘Leader’ in Trust and Safety – Content Moderation Services
Luxembourg, 15 April, 2021 – Majorel announces that it has been named by Everest Group as a Leader in its report “Trust and Safety – Content Moderation Services, PEAK Matrix® Assessment 2021”.
Everest Group rated Majorel particularly highly for its Vision and Capabilities, highlighting its strong focus and significant growth in the content moderation business segment; expansion to new regions of EMEA, South East Asia and LATAM, further increasing language and cultural diversity; investment in new technologies to empower its Moderators; and its proactive global program to promote wellness and resiliency. Clients mentioned Majorel’s skilled talent pool and domain expertise as major strengths.
Thomas Mackenbrock, CEO at Majorel said: “We are delighted to be named as a Leader by Everest Group. It recognizes our important contribution to help make the internet a safer place for everyone. It also underlines the growth we’ve seen in our content and business integrity services worldwide, built on the deep expertise of our super-talented people and innovative platforms. Since Majorel’s launch in 2019, our focus has been on serving world-class digital-led brands, and the Trust & Safety segment is a significant and growing part of this.”
“While enterprises are strengthening the trust and safety initiatives for their online platforms, they are also keen to address the well-being concerns of the moderators who keep the internet safe for users,” said Manu Aggarwal, Vice President, Everest Group. “Majorel has adopted a people-first strategy, by focusing on the career progression of its moderators and investing profusely in creating a safe and healthy work environment for them, while ensuring operational excellence in service delivery.”
Everest Group’s “Trust and Safety – Content Moderation Services, PEAK Matrix® Assessment 2021” evaluated 18 vendors, rating them on a comprehensive set of quantitative and qualitative criteria, including client feedback. The key factors considered in the definitive assessment are Market Impact (market adoption, portfolio mix and value delivered) and Vision and Capability (vision and strategy; scope of services delivered; innovation and investments; and delivery footprint). Vendors assessed were then sorted into categories based on their results, being labelled Leaders, Major Contenders and Aspirants.
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Majorel has won the Platinum Award for Best CX for its work with long-standing client Correos (Spain’s national postal service provider). The Platinum Contact Center Awards have established themselves as independent and prestigious awards that recognize excellence in customer service and customer experience in Spain.