Majorel launches Majorel X as a platform for CX transformation services
Luxembourg, December 15, 2022: Majorel Group Luxembourg S.A., (Euronext Amsterdam ticker symbol: MAJ) (“Majorel”, the ”Company”), a leading global provider of next-generation end-to-end customer experience (CX) solutions for digital-native and vertical leading brands, today announces the launch of Majorel X, as a platform for CX transformation services.
Mark Maass – CEO, Majorel X
Majorel X addresses increasing client demand for an integrated approach to CX transformation. This is a key factor as brands race to stay relevant and deliver immersive experiences to consumers at every touchpoint. Its comprehensive portfolio spans Consulting, Technology, and Design & Creative Services, combining the resources and expertise of three Majorel acquisitions – Findasense, IST Networks and Junokai – with Majorel’s long experience of implementing CX for leading brands across the world.
Majorel X will be led by Mark Maass as CEO. Joining Mark on the leadership team of Majorel X are: Tristan Prokopp (CFO), Sven Beiling (CX Consulting Services), Mohamed Fahmy (CX Technology Services), José Ramón López Grañeda and Rafael Tamames (CX Design & Creative Services).
Thomas Mackenbrock, CEO of Majorel said: “I’m delighted to announce the launch of Majorel X today. With a talented team of more than 650 passionate individuals across 15 countries, Majorel X combines our strengths in CX Consulting, Technology and Design & Creative Services. Every success to the entire team in their mission to redefine CX for our clients and their customers.”
Mark Maass, CEO of Majorel X said: “We launched Majorel X to support brands in delivering immersive, interconnected experiences across customer journeys that elevate brand experience and unlock sustainable differentiation. This enables us to support clients in a unique way across industries in defining and executing their CX transformation agenda. I am extremely proud to be part of this great team that combines the full range of capabilities and experience of three of our recent acquisitions.”
Leadership Team, Majorel X – Front row ltr: Sven Beiling (CX Consulting Services); José Ramón López Grañeda (CX Design & Creative Services); and Tristan Prokopp (CFO). Back row ltr: Mohamed Fahmy (CX Technology Services); Mark Maass (CEO); and Rafael Tamames (CX Design & Creative Services).
Majorel Group Luxembourg S.A., announces that it has closed the acquisition of IST Networks (''IST'') , a leading full-service CX Technology Services provider. Majorel’s agreement to acquire IST was previously announced on March 17, 2022.