28 April 2020

The power of being human: Covid-19 update

The strength, resilience and flexibility of our 50,000+ amazing people around the world is remarkable. By keeping them safe, we’ve been able to keep serving our clients and their customers too. The many stories from our people around the world remind us, that although we are experiencing great change right now, the power of being human – caring, looking out for each other, teamwork – will always remain constant. Whatever happens.

We’re driven to make the complex simple

4 questions, 1 minute to get a solution for your challenge

Start

question 1

What role does customer service play in your business?

It's a key differentiator - providing a great customer experience gives us a competetive avantage

It's a major revenue river - we make most of our business through cross - and upselling

It's more of a necessity - we handle mainly transactional enquiries

Our customer service team mainly deals with the content on our platform - making sure it’s safe and compliant

prev next

question 2

Which regions and languages does your customer service cover?

We mainly cover our domestic market in the local language(s)

We cover multiple regions and languages

We’re regional at the moment and are looking to expand further internationally

prev next

question 3

What’s the nature and volume of your customer service enquiries?

We have a small number of highly specialist enquiries

We handle large volumes of mainly transactional enquiries

Our volumes really fluctuate due to our business’ seasonality

It’s small at the moment but we’re expecting a growth in volumes

prev next

question 4

How do you currently use technology and different contact channels?

It’s still fairly traditional - mainly phone and email

We offer multiple channels, but not much automation yet

We’re fairly advanced in the use of technology - including analytics, omni-channel, automation, bots, and/or artificial intelligence (AI)

prev next

WE BELIEVE IN SERVICE. SOMETIMES WE WRITE ABOUT IT TOO.

Partnering with a BPO Can Make the Difference in Tough Times

Customer Service Mistakes That Kill Customer Trust

We believe in innovation. Here’s the latest

What's New

15 December 2022

Majorel launches Majorel X as a platform for CX transformation services

Majorel X addresses increasing client demand for an integrated approach to CX transformation.

2 December 2022

CX Technology Services provider, IST Networks, becomes part of Majorel

Majorel Group Luxembourg S.A., announces that it has closed the acquisition of IST Networks (''IST'') , a leading full-service CX Technology Services provider. Majorel’s agreement to acquire IST was previously announced on March 17, 2022.

Social Media Newsroom

We speak your language. And we’d love to hear from you

Please get in touch