28 April 2020

The power of being human: Covid-19 update

The strength, resilience and flexibility of our 50,000+ amazing people around the world is remarkable. By keeping them safe, we’ve been able to keep serving our clients and their customers too. The many stories from our people around the world remind us, that although we are experiencing great change right now, the power of being human – caring, looking out for each other, teamwork – will always remain constant. Whatever happens.

We’re driven to make the complex simple

4 questions, 1 minute to get a solution for your challenge

question 1

What role does customer service play in your business?

It's a key differentiator - providing a great customer experience gives us a competetive avantage

It's a major revenue river - we make most of our business through cross - and upselling

It's more of a necessity - we handle mainly transactional enquiries

Our customer service team mainly deals with the content on our platform - making sure it’s safe and compliant

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question 2

Which regions and languages does your customer service cover?

We mainly cover our domestic market in the local language(s)

We cover multiple regions and languages

We’re regional at the moment and are looking to expand further internationally

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question 3

What’s the nature and volume of your customer service enquiries?

We have a small number of highly specialist enquiries

We handle large volumes of mainly transactional enquiries

Our volumes really fluctuate due to our business’ seasonality

It’s small at the moment but we’re expecting a growth in volumes

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question 4

How do you currently use technology and different contact channels?

It’s still fairly traditional - mainly phone and email

We offer multiple channels, but not much automation yet

We’re fairly advanced in the use of technology - including analytics, omni-channel, automation, bots, and/or artificial intelligence (AI)

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WE BELIEVE IN SERVICE. SOMETIMES WE WRITE ABOUT IT TOO.

Meet Majorel: The frontlines of global expansion

Setting remote employees up for success

We believe in innovation. Here’s the latest

What's New

20 September 2022

Majorel and Sitel Group® discontinue discussions on potential merger

The strength, resilience and flexibility of our 50,000+ amazing people around the world is remarkable. By keeping them safe, we’ve been able to keep serving our clients and their customers too. The many stories from our people around the world remind us, that although we are experiencing great change right…

1 September 2022

Majorel acquires Findasense, expanding its CX transformation services

Majorel announces that it has acquired Findasense Global S.L.U (‘’Findasense’’), a leading CX design and creative services company headquartered in Madrid, Spain with a strong presence in the Americas.

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