What's new
We believe in innovation and have a tireless focus on continuous improvement. Read our latest press releases, news articles and features here. For media inquiries please contact our communications department.
Digital Account Change Assistance: Majorel Supports Customers with a New Software Solution
The new EU directive for regulation of payment services and payment service providers PSD 2 (Payment Service Directive 2) will take effect on September 14th. The objective of these new regulations is to make online payment transactions even more secure and to increase customer protection. The new digital account change assistant from Majorel offers an opportunity to electronically request changes to customers accounts directly from online banking and simplifies the process via virtual assistance.
Shyan Mukerjee Appointed as Majorel’s New Chief Digital and Transformation Officer
Luxembourg, 1 August 2019 Majorel, a leading customer experience and BPO provider for some of the world’s most respected brands, today announced the appointment of Shyan Mukerjee as the company’s new Chief Digital and Transformation Officer. New Position Will Support Clients in Accelerating Digital Transformation at a Global Scale…
Majorel hosts BaFin workshop on new Payment Services Directive 2
Last Monday, the third workshop of the German Federal Financial Supervisory Authority (Bundesanstalt für Finanzdienstleistungsaufsicht, BaFin) on the introduction of the Payment Services Directive 2 (PSD2) took place at the German Majorel headquarters. A total of around 60 industry representatives came to Gütersloh to discuss the current status of implementation and the opportunities and challenges of the PSD2.
Majorel further expands global footprint with new center in Togo
Majorel continues to expand its global footprint and strengthen its leading position on the African continent with a new center in Lomé, Togo. The facility currently employs more than 150 people, which is expected to grow to 500 in the medium term.
We believe in service. sometimes we write about it too
Four steps to the customer service work-at-home
The current corona pandemic poses a challenge for many companies to enable their employees to use their home office to ensure their health and maintain business operations. Especially in customer service it is essential to continue to be there for customers to ensure their satisfaction. But how do companies best do this? And what is to be considered? Since the outbreak of the pandemic, Majorel has enabled tens of thousands of its customer service representatives to work from home.
Digital, flexible and global: Majorel, a Strong Customer Experience Partner for Neobanks
Customer behavior has been changing in the last few years, and this change is nowhere near complete. Customer actions are becoming more and more digital, flexible, and global. This development is a game changer for the banking sector, and hardly a week goes by without a new neobank reporting considerable growth.
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what's new
10 June 2020
Majorel supports Austria’s newest bank with digital account switching service
Consolidating our leading position in the online banking sector, we’re supporting bank99, a subsidiary of Austrian Post, with our end-to-end digital account switching service.
28 April 2020
The power of being human: Covid-19 update
The strength, resilience and flexibility of our 50,000+ amazing people around the world is remarkable. By keeping them safe, we’ve been able to keep serving our clients and their customers too. The many stories from our people around the world remind us, that although we are experiencing great change right…
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