We believe in innovation and have a tireless focus on continuous improvement. Read our latest press releases, news articles and features here. For media inquiries please contact our communications department.
Contact occasions in customer communication have only been insufficiently used by insurers so far
New study published by Majorel and Versicherungsforen Leipzig: Customer Management in the Insurance Business 2019. Two thirds of executives in insurance companies attach high to very high importance to customer experience management. Although there are several contact occasions, insurers have only been making insufficient use of them so far. Around…
Majorel Expands in Georgia: 700 New Jobs in Kutaisi and Tbilisi
Majorel opened its second site in Georgia in Kutaisi on the 1st of April and will open a third one in Tbilisi during May 2019. The global customer experience provider is expanding services for its clients in German, English and Russian. Around 700 entry-level positions will be created in the…
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Digital, flexible and global: Majorel, a Strong Customer Experience Partner for Neobanks
Customer behavior has been changing in the last few years, and this change is nowhere near complete. Customer actions are becoming more and more digital, flexible, and global. This development is a game changer for the banking sector, and hardly a week goes by without a new neobank reporting considerable growth.
The financial industry is facing unprecedented challenges. Established business models of banks and savings banks are being called into question from several directions at once:
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Majorel named “Best Outsourcer of the Year”
Majorel has been named “Best Outsourcer of the Year’’ at the Customer Relationship Excellence Awards at the Wanda Metropolitano Stadium. The company also received two awards for its work with telecommunications multinational, Orange, in the “Help Desk’’ and “Claims’’ categories.
Digital Account Change Assistance: Majorel Supports Customers with a New Software Solution
The new EU directive for regulation of payment services and payment service providers PSD 2 (Payment Service Directive 2) will take effect on September 14th. The objective of these new regulations is to make online payment transactions even more secure and to increase customer protection. The new digital account change assistant from Majorel offers an opportunity to electronically request changes to customers accounts directly from online banking and simplifies the process via virtual assistance.
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