We believe in innovation and have a tireless focus on continuous improvement. Read our latest press releases, news articles and features here. For media inquiries please contact our communications department.
Last Monday, the third workshop of the German Federal Financial Supervisory Authority (Bundesanstalt für Finanzdienstleistungsaufsicht, BaFin) on the introduction of the Payment Services Directive 2 (PSD2) took place at the German Majorel headquarters. A total of around 60 industry representatives came to Gütersloh to discuss the current status of implementation and the opportunities and challenges of the PSD2. Read more
Majorel continues to expand its global footprint and strengthen its leading position on the African continent with a new center in Lomé, Togo. The facility currently employs more than 150 people, which is expected to grow to 500 in the medium term. Read more
Majorel wins Platinum Contact Center Award for Best IT Project in IVR and Self-Service for a platform developed for telecommunications company LOWI. On 27th June 2019 we won the Platinum Contact Center Award for Best IT Project in IVR and Self-Service for a platform we’ve developed for our client LOWI,… Read more
New study published by Majorel and Versicherungsforen Leipzig: Customer Management in the Insurance Business 2019. Two thirds of executives in insurance companies attach high to very high importance to customer experience management. Although there are several contact occasions, insurers have only been making insufficient use of them so far. Around… Read more
A note from Fara Haron, CEO of North America, Ireland and Southeast Asia & EVP Global Clients Our heartfelt sympathies go out to everyone impacted by the earthquake in the Philippines. Our contact center location in Clark has been affected and remains closed until the structural soundness of the building… Read more
Majorel opened its second site in Georgia in Kutaisi on the 1st of April and will open a third one in Tbilisi during May 2019. The global customer experience provider is expanding services for its clients in German, English and Russian. Around 700 entry-level positions will be created in the… Read more
Customer behavior has been changing in the last few years, and this change is nowhere near complete. Customer actions are becoming more and more digital, flexible, and global. This development is a game changer for the banking sector, and hardly a week goes by without a new neobank reporting considerable growth.
Like all businesses, Majorel is working hard on its response to the current Coronavirus pandemic. At this time, the company has two primary goals: the safety and well-being of its 50,000+ people around the world and, to continue to serve its customers.
In its first year, Global CX & BPO provider strengthens position as a long-term partner for top brands & market leadership positions in EMEA; extends global reach; and is recognized as a digital leader and innovator