We believe in service. sometimes we write about it too
Digital, flexible and global: Majorel, a Strong Customer Experience Partner for Neobanks
Customer behavior has been changing in the last few years, and this change is nowhere near complete. Customer actions are becoming more and more digital, flexible, and global. This development is a game changer for the banking sector, and hardly a week goes by without a new neobank reporting considerable growth.
The financial industry is facing unprecedented challenges. Established business models of banks and savings banks are being called into question from several directions at once:
we believe in innovation. here’s the latest
what's new
Majorel named “Best Outsourcer of the Year”
Majorel has been named “Best Outsourcer of the Year’’ at the Customer Relationship Excellence Awards at the Wanda Metropolitano Stadium. The company also received two awards for its work with telecommunications multinational, Orange, in the “Help Desk’’ and “Claims’’ categories.
Digital Account Change Assistance: Majorel Supports Customers with a New Software Solution
The new EU directive for regulation of payment services and payment service providers PSD 2 (Payment Service Directive 2) will take effect on September 14th. The objective of these new regulations is to make online payment transactions even more secure and to increase customer protection. The new digital account change assistant from Majorel offers an opportunity to electronically request changes to customers accounts directly from online banking and simplifies the process via virtual assistance.
We speak your language. and we’d love to hear from you
