
I’ve been working here for the past 12 years and have always been proud of our company, but now with a renewed focus on customer service, I believe we can make an even bigger impact.
We’re preparing our customer support professionals to handle more complex cases and educating them about new technologies, so they are prepared for tomorrow.
New technologies such as robotics, chatbots or artificial intelligence motivate us.
58000+
employees
30
countries
60+
languages
84%
of our people recommend Majorel as a great employer
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Voice Assistants and Chatbots in Customer Service: Majorel and OmniBot Form Partnership
Majorel and the provider of the chatbot and voice assistant platform OmniBot agreed to combine their expertise and go to market with a joint offering. The object of the partnership is a hybrid service model that combines OmniBot's technical expertise in implementing chatbots and voice assistants with Majorel's expertise in solving customer requests by customer service representatives in the service center.
Madrid (Spain), 18 December 2020 – Majorel has been recognized with two 2020 Excellence Awards in Customer Relationship in the categories of Best Work at Home Model and Best Digital Transformation Project.
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