Our solutions to meet your challenges

Multi-lingual skills

Multi-lingual skills

Our multi-lingual hubs enable you to cover regions with their cultural differences from one site – ensuring quality, consistency and reliability while staying close to your customers

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Global locations

Global locations

Wherever you are, whatever your culture, whatever your global needs – we support your location strategy with one of the strongest and most diversified of global presences

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Consulting

Consulting

Our consultants help you develop your transformation strategy: From customer journey optimization and process design, to analyzing your automation potential and creating the business case for automation and AI

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Automated Interaction & AI

Automated Interaction & AI

Our intelligent automation solutions – powered by Majorel’s Conversational AI framework – free-up and empower our employees to innovate, interact with customers and focus on activities that need a human touch

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Self-Service

Self-Service

Our self-service platforms, intelligent search systems and online community solutions enable your customers to figure things out themselves – reducing volumes for you

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20+

travel clients worldwide

>30

languages supported for travel

25yrs+

Experience in customer service in the tourism industry

10yrs+

average length of our client relationships

We're global so you can be close

We're global

We believe in service. sometimes we write about it too

Social media analytics in the customer service of airlines: room for improvement

Social media analytics in the customer service of airlines: room for improvement

Successful customer service is inconceivable these days without the integration of at least the most common social media channels. When used to greatest effect, they supply companies with valuable insights and levers that can help them provide good customer service. In an empirical study, Arvato CRM Solutions and the European Research Center of Information Systems (ERCIS) examined how airlines are using social media to provide service to their customers.

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we believe in innovation. here’s the latest

what's new

9 September 2019

Digital Account Change Assistance: Majorel Supports Customers with a New Software Solution

The new EU directive for regulation of payment services and payment service providers PSD 2 (Payment Service Directive 2) will take effect on September 14th. The objective of these new regulations is to make online payment transactions even more secure and to increase customer protection. The new digital account change assistant from Majorel offers an opportunity to electronically request changes to customers accounts directly from online banking and simplifies the process via virtual assistance.

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