
Multi-lingual skills
Our multi-lingual hubs enable you to cover regions with their cultural differences from one site – ensuring quality, consistency and reliability while staying close to your customers
Our multi-lingual hubs enable you to cover regions with their cultural differences from one site – ensuring quality, consistency and reliability while staying close to your customers
Wherever you are, whatever your culture, whatever your global needs – we support your location strategy with one of the strongest and most diversified of global presences
Our consultants help you develop your transformation strategy: From customer journey optimization and process design, to analyzing your automation potential and creating the business case for automation and AI
Our intelligent automation solutions – powered by Majorel’s Conversational AI framework – free-up and empower our employees to innovate, interact with customers and focus on activities that need a human touch
Our self-service platforms, intelligent search systems and online community solutions enable your customers to figure things out themselves – reducing volumes for you
Our social media experts know how to create loyal online communities driven by engaging conversations and exceptional always-on service for your brand
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20+
travel clients worldwide
>30
languages supported for travel
25yrs+
Experience in customer service in the tourism industry
12yrs+
average length of our client relationships
WE BELIEVE IN SERVICE. SOMETIMES WE WRITE ABOUT IT TOO.
We believe in innovation. Here’s the latest
What's New
Majorel Will Hold Its First Capital Markets Day
Since signing-up our first travel client in 1993, we’ve amassed a huge amount of experience in the industry, working for many of the world’s leading airlines, travel companies, niche-boutique players and, more recently, digital disruptors, across the globe. This means that we know what it takes…
Majorel launches ‘’majBOT’’ – a new voice and chatbot solution
Majorel has launched a new voice and chatbot solution- majBOT - in line with its digital growth strategy. majBOT combines intelligent technology with the human touch to deliver customer experience that is automated, yet human.
We speak your language. And we’d love to hear from you