
Multi-lingual skills
Our multi-lingual hubs enable you to cover regions with their cultural differences from one site – ensuring quality, consistency and reliability while staying close to your customers
Our multi-lingual hubs enable you to cover regions with their cultural differences from one site – ensuring quality, consistency and reliability while staying close to your customers
Wherever you are, whatever your culture, whatever your global needs – we support your location strategy with one of the strongest and most diversified of global presences
Our consultants help you develop your transformation strategy: From customer journey optimization and process design, to analyzing your automation potential and creating the business case for automation and AI
Our intelligent automation solutions – powered by Majorel’s Conversational AI framework – free-up and empower our employees to innovate, interact with customers and focus on activities that need a human touch
Our self-service platforms, intelligent search systems and online community solutions enable your customers to figure things out themselves – reducing volumes for you
Our social media experts know how to create loyal online communities driven by engaging conversations and exceptional always-on service for your brand
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20+
travel clients worldwide
>30
languages supported for travel
25yrs+
Experience in customer service in the tourism industry
12yrs+
average length of our client relationships
We believe in service. sometimes we write about it too
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what's new
Voice Assistants and Chatbots in Customer Service: Majorel and OmniBot Form Partnership
Majorel and the provider of the chatbot and voice assistant platform OmniBot agreed to combine their expertise and go to market with a joint offering. The object of the partnership is a hybrid service model that combines OmniBot's technical expertise in implementing chatbots and voice assistants with Majorel's expertise in solving customer requests by customer service representatives in the service center.
Madrid (Spain), 18 December 2020 – Majorel has been recognized with two 2020 Excellence Awards in Customer Relationship in the categories of Best Work at Home Model and Best Digital Transformation Project.
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