Our solutions to meet your challenges

Multi-lingual skills

Multi-lingual skills

Our multi-lingual hubs enable you to cover regions with their cultural differences from one site – ensuring quality, consistency and reliability while staying close to your customers

Let's talk
Global locations

Global locations

Wherever you are, whatever your culture, whatever your global needs – we support your location strategy with one of the strongest and most diversified of global presences

Let's talk
Consulting

Consulting

Our consultants help you develop your transformation strategy: From customer journey optimization and process design, to analyzing your automation potential and creating the business case for automation and AI

Let's talk
Automated Interaction & AI

Automated Interaction & AI

Our intelligent automation solutions – powered by Majorel’s Conversational AI framework – free-up and empower our employees to innovate, interact with customers and focus on activities that need a human touch

Let's talk
Self-Service

Self-Service

Our self-service platforms, intelligent search systems and online community solutions enable your customers to figure things out themselves – reducing volumes for you

Let's talk

We love sharing.Get your download now

20+

travel clients worldwide

>30

languages supported for travel

25yrs+

Experience in customer service in the tourism industry

12yrs+

average length of our client relationships

We're global so you can be close

We're global

We believe in service. sometimes we write about it too

Social media analytics in the customer service of airlines: room for improvement

Social media analytics in the customer service of airlines: room for improvement

Successful customer service is inconceivable these days without the integration of at least the most common social media channels. When used to greatest effect, they supply companies with valuable insights and levers that can help them provide good customer service. In an empirical study, Arvato CRM Solutions and the European Research Center of Information Systems (ERCIS) examined how airlines are using social media to provide service to their customers.

Read more

we believe in innovation. here’s the latest

what's new

28 April 2020

The power of being human: Covid-19 update

The strength, resilience and flexibility of our 50,000+ amazing people around the world is remarkable. By keeping them safe, we’ve been able to keep serving our clients and their customers too. The many stories from our people around the world remind us, that although we are experiencing great change right…

Read more
Social Media Newsroom

    We speak your language. and we’d love to hear from you