Our solutions to meet your challenges

Customer service

Customer service

We design, deliver and differentiate customer service for the world’s leading brands – as a global leader in customer service, we can do the same for you, too

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Analytics

Analytics

Our advanced analytics capabilities allow us to understand your customers better and identify opportunities to save time and cost for you, while improving your customers’ journeys

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Outbound & Inbound Sales

Outbound & Inbound Sales

Our team of sales consultants can help you create effective outbound and inbound sales strategy to realize your business goals. We understand the complexity of the sales processes and how it’s evolving, and have been successfully handling the sales operations for some of the most respected companies of the world

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Automated Interaction & AI

Automated Interaction & AI

Our intelligent automation solutions – powered by Majorel’s Conversational AI framework – free-up and empower our employees to innovate, interact with customers and focus on activities that need a human touch

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Self-Service

Self-Service

Our self-service platforms, intelligent search systems and online community solutions enable your customers to figure things out themselves – reducing volumes for you

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60+

telecoms & media clients worldwide

28

countries where we operate

10yrs+

average length of our client relationships

We're global so you can be close

We're global

we believe in innovation. here’s the latest

what's new

9 September 2019

Digital Account Change Assistance: Majorel Supports Customers with a New Software Solution

The new EU directive for regulation of payment services and payment service providers PSD 2 (Payment Service Directive 2) will take effect on September 14th. The objective of these new regulations is to make online payment transactions even more secure and to increase customer protection. The new digital account change assistant from Majorel offers an opportunity to electronically request changes to customers accounts directly from online banking and simplifies the process via virtual assistance.

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