Our solutions to meet your challenges

Customer service

Customer service

We design, deliver and differentiate customer service and technical support for the world’s leading brands – as a global leader in customer service, we can do the same for you, too

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Content moderation

Content moderation

Our extensive network of experienced reviewers help you moderate content at scale and implement legislation, including the right to be forgotten

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Sales

Sales

Our highly qualified sales agents generate sales, sales-ready pipelines and nurture leads for highly complex IT and high-tech products targeting all sectors of B2B market

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Multi-lingual skills

Multi-lingual skills

Our multi-lingual hubs enable you to cover regions with their cultural differences from one site – ensuring quality, consistency and reliability while staying close to your customers

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Automated Interaction & AI

Automated Interaction & AI

Our intelligent automation solutions – powered by Majorel’s Conversational AI framework – free-up and empower our employees to innovate, interact with customers and focus on activities that need a human touch

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Consulting

Consulting

Our consultants help you develop your transformation strategy: From customer journey optimization and process design, to analyzing your automation potential and creating the business case for automation and AI

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20yrs+

experience in supporting the world’s most valuable tech brands

25yrs

leading in internet high tech for a quarter of a century!

We're global so you can be close

We're global

We believe in service. sometimes we write about it too

Customer management in the insurance business 2019: It all comes down to personal contact

Customer management in the insurance business 2019: It all comes down to personal contact

Discussions of customer management within the insurance industry have long focused on the constantly changing needs of customers, the impact of digitization and the development of a successful customer journey. Two thirds of insurance management executives consider customer experience management in their company to be important or very important. But is this assessment reflected in their companies’ actions? And how do customers perceive the situation?

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we believe in innovation. here’s the latest

what's new

9 September 2019

Digital Account Change Assistance: Majorel Supports Customers with a New Software Solution

The new EU directive for regulation of payment services and payment service providers PSD 2 (Payment Service Directive 2) will take effect on September 14th. The objective of these new regulations is to make online payment transactions even more secure and to increase customer protection. The new digital account change assistant from Majorel offers an opportunity to electronically request changes to customers accounts directly from online banking and simplifies the process via virtual assistance.

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