Our solutions to meet your challenges

Acquisition

Acquisition

Our multichannel acquisition platform is targeted particularly towards Property & Casualty products and on-boarding local compliance requirements – with all things digital at its core

Let's talk
Policy Management

Policy Management

Customer experience and engagement is the very core of our offer, combined with proven up-sell and cross sell strategies, and expert approaches to content moderation and loyalty

Let's talk
Regulatory Requirements

Regulatory Requirements

We manage training courses in verifying a customers’ identity and suitability or Know Your Customer (KYC), specifically targeted at Life & Pension and Property & Casualty products

Let's talk
Automated Interaction & AI

Automated Interaction & AI

Our intelligent automation solutions – powered by Majorel’s Conversational AI framework – free-up and empower our employees to innovate, interact with customers and focus on activities that need a human touch

Let's talk
Claims Management

Claims Management

Establishing customer empathy and a genuine rapport while sticking to process is a unique skill that combines the very best of people and technology while protecting your client portfolio and loss ratio

Let's talk

70+

insurance clients worldwide

30+

languages supported worldwide

28

countries where we operate

10yrs+

average length of our client relationships

We're global so you can be close

We're global

We believe in service. sometimes we write about it too

Customer management in the insurance business 2019: It all comes down to personal contact

Customer management in the insurance business 2019: It all comes down to personal contact

Discussions of customer management within the insurance industry have long focused on the constantly changing needs of customers, the impact of digitization and the development of a successful customer journey. Two thirds of insurance management executives consider customer experience management in their company to be important or very important. But is this assessment reflected in their companies’ actions? And how do customers perceive the situation?

Read more

we believe in innovation. here’s the latest

what's new

10 October 2019

Majorel named “Best Outsourcer of the Year”

Majorel has been named “Best Outsourcer of the Year’’ at the Customer Relationship Excellence Awards at the Wanda Metropolitano Stadium. The company also received two awards for its work with telecommunications multinational, Orange, in the “Help Desk’’ and “Claims’’ categories.

Read more
9 September 2019

Digital Account Change Assistance: Majorel Supports Customers with a New Software Solution

The new EU directive for regulation of payment services and payment service providers PSD 2 (Payment Service Directive 2) will take effect on September 14th. The objective of these new regulations is to make online payment transactions even more secure and to increase customer protection. The new digital account change assistant from Majorel offers an opportunity to electronically request changes to customers accounts directly from online banking and simplifies the process via virtual assistance.

Read more

We speak your language. and we’d love to hear from you