
Acquisition
Our multichannel acquisition platform is targeted particularly towards Property & Casualty products and on-boarding local compliance requirements – with all things digital at its core
Our multichannel acquisition platform is targeted particularly towards Property & Casualty products and on-boarding local compliance requirements – with all things digital at its core
Customer experience and engagement is the very core of our offer, combined with proven up-sell and cross sell strategies, and expert approaches to content moderation and loyalty
We manage training courses in verifying a customers’ identity and suitability or Know Your Customer (KYC), specifically targeted at Life & Pension and Property & Casualty products
Our intelligent automation solutions – powered by Majorel’s Conversational AI framework – free-up and empower our employees to innovate, interact with customers and focus on activities that need a human touch
Establishing customer empathy and a genuine rapport while sticking to process is a unique skill that combines the very best of people and technology while protecting your client portfolio and loss ratio
Our social media experts know how to create loyal online communities driven by engaging conversations and exceptional always-on service for your brand
70+
insurance clients worldwide
60+
languages supported worldwide
30
countries where we operate
12yrs+
average length of our client relationships
We believe in service. sometimes we write about it too
we believe in innovation. here’s the latest
what's new
Majorel announces that it has been named by Everest Group as a Leader in its report “Trust and Safety – Content Moderation Services, PEAK Matrix® Assessment 2021”.
Voice Assistants and Chatbots in Customer Service: Majorel and OmniBot Form Partnership
Majorel and the provider of the chatbot and voice assistant platform OmniBot agreed to combine their expertise and go to market with a joint offering. The object of the partnership is a hybrid service model that combines OmniBot's technical expertise in implementing chatbots and voice assistants with Majorel's expertise in solving customer requests by customer service representatives in the service center.
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