Our solutions to meet your challenges

Acquisition

Acquisition

Our multichannel acquisition platform is targeted particularly towards Property & Casualty products and on-boarding local compliance requirements – with all things digital at its core

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Policy Management

Policy Management

Customer experience and engagement is the very core of our offer, combined with proven up-sell and cross sell strategies, and expert approaches to content moderation and loyalty

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Regulatory Requirements

Regulatory Requirements

We manage training courses in verifying a customers’ identity and suitability or Know Your Customer (KYC), specifically targeted at Life & Pension and Property & Casualty products

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Automated Interaction & AI

Automated Interaction & AI

Our intelligent automation solutions – powered by Majorel’s Conversational AI framework – free-up and empower our employees to innovate, interact with customers and focus on activities that need a human touch

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Claims Management

Claims Management

Establishing customer empathy and a genuine rapport while sticking to process is a unique skill that combines the very best of people and technology while protecting your client portfolio and loss ratio

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70+

insurance clients worldwide

30+

languages supported worldwide

29

countries where we operate

12yrs+

average length of our client relationships

We're global so you can be close

We're global

We believe in service. sometimes we write about it too

Customer management in the insurance business 2019: It all comes down to personal contact

Customer management in the insurance business 2019: It all comes down to personal contact

Discussions of customer management within the insurance industry have long focused on the constantly changing needs of customers, the impact of digitization and the development of a successful customer journey. Two thirds of insurance management executives consider customer experience management in their company to be important or very important. But is this assessment reflected in their companies’ actions? And how do customers perceive the situation?

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we believe in innovation. here’s the latest

what's new

28 April 2020

The power of being human: Covid-19 update

The strength, resilience and flexibility of our 50,000+ amazing people around the world is remarkable. By keeping them safe, we’ve been able to keep serving our clients and their customers too. The many stories from our people around the world remind us, that although we are experiencing great change right…

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