
Customer service
We design, deliver and differentiate customer service for the world’s leading brands – as a global leader in customer service, we can do the same for you, too
We design, deliver and differentiate customer service for the world’s leading brands – as a global leader in customer service, we can do the same for you, too
Our advanced analytics capabilities allow us to understand your customers better and identify opportunities to save time and cost for you, while improving your customers’ journeys
Our experts work with you to see your services through the eyes of your customers – analyzing the customer journey to create extraordinary experiences, across all channels and at every touchpoint (or ‘moments of truth’)
By becoming digital, your marketing campaigns must now be ultra-targeted and we run 4000-5000 every year. Our unique know-how has delivered completion rates of more than 50%
How do you recover unpaid bills without losing customers? Luckily, this is one of our areas of expertise. We take care of everything, turning potentially tricky situations into opportunities and developing strategies for prevention
Our RPA software delivers long-term cost savings by performing repetitive, routine activities precisely and accurately 24 hours a day and 7 days a week, complementing the human touch perfectly.
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Voice Assistants and Chatbots in Customer Service: Majorel and OmniBot Form Partnership
Majorel and the provider of the chatbot and voice assistant platform OmniBot agreed to combine their expertise and go to market with a joint offering. The object of the partnership is a hybrid service model that combines OmniBot's technical expertise in implementing chatbots and voice assistants with Majorel's expertise in solving customer requests by customer service representatives in the service center.
Madrid (Spain), 18 December 2020 – Majorel has been recognized with two 2020 Excellence Awards in Customer Relationship in the categories of Best Work at Home Model and Best Digital Transformation Project.
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