Our solutions to meet your challenges

Consulting

Consulting

Our consultants help you develop your transformation strategy: From customer journey optimization and process design, to analyzing your automation potential and creating the business case for automation and AI

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Customer service

Customer service

We design, deliver and differentiate customer service for the world’s leading brands – as a global leader in customer service, we can do the same for you, too

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Outbound & Inbound Sales

Outbound & Inbound Sales

Our team of sales consultants can help you create effective outbound and inbound sales strategy to realise your business goals. We understand the complexity of the sales processes and how it’s evolving, and have been successfully handling the sales operations for some of the most respected companies of the world

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Marketing Programs

Marketing Programs

We have all of the expertise and resources you need to run end-to-end marketing programs focused on the unique needs of retail and consumer products

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Loyalty Programs

Loyalty Programs

We create unique loyalty programmes depending on your needs. Currently, 40 million customers are enrolled in loyalty programmes run by us

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Analytics

Analytics

Our advanced analytics capabilities allow us to understand your customers better and identify opportunities to save time and cost for you, while improving your customers’ journeys

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40M+

customers enrolled in loyalty programs run by us

20yrs+

experience in supporting the world’s leading retail brands

36

languages

29

countries

70+

market leading retail & consumer product clients globally

We're global so you can be close

We're global

We believe in service. sometimes we write about it too

Four steps to the customer service work-at-home

Four steps to the customer service work-at-home

The current corona pandemic poses a challenge for many companies to enable their employees to use their home office to ensure their health and maintain business operations. Especially in customer service it is essential to continue to be there for customers to ensure their satisfaction. But how do companies best do this? And what is to be considered? Since the outbreak of the pandemic, Majorel has enabled tens of thousands of its customer service representatives to work from home.

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we believe in innovation. here’s the latest

what's new

28 April 2020

The power of being human: Covid-19 update

The strength, resilience and flexibility of our 50,000+ amazing people around the world is remarkable. By keeping them safe, we’ve been able to keep serving our clients and their customers too. The many stories from our people around the world remind us, that although we are experiencing great change right…

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