Our solutions to meet your challenges

Customer Service

Customer Service

As an expert for customer service in the banking and financial services sector, we design and deliver unique customer experiences for leading companies in the industry – from traditional banks to emerging fintechs. With our many years of expertise, we can do the same for you, too.

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Strategic Partnership

Strategic Partnership

We are your partner of choice when it comes to increasing the efficiency of your service organization. From taking over standard service contacts to various strategic collaboration models such as the takeover of entire process chains (BPO) or complete service units – together we identify the optimal partnership model to further strengthen your market position.

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Partner for Fintech and Digital Banks

Partner for Fintech and Digital Banks

We combine deep knowledge in banking and financial services with the flexibility of the IT/High Tech sector. By bringing our client’s visions to life and translating them into customer-centric customer care organizations that meet regulatory requirements, we are the partner of choice in customer experience management for fintechs and digital banks.

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Digital Banking Platform (DBP)

Digital Banking Platform (DBP)

Our modular Digital Banking Platform (DBP) is built to provide efficient processes for account switching and security account transfer service, form services as well as for offering the right insurance and complies with today’s regulations. All our DBP solutions can easily be integrated on your website. This way, we drive digitization for you, ensure a positive customer experience and reduce operating costs.

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Conversational AI

Conversational AI

Our chatbot and voice assistant solutions enable you to automatically answer customer requests. This way, you will reduce your operating costs and at the same time increase customer satisfaction by offering a modern and comfortable customer experience. By integrating additional features such as cross-selling and up-selling, we create added value for you and your customers.

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Automation

Automation

Our automation experts identify optimization potential within your service infrastructure and processes. By applying automation solutions like robotic process automation (RPA) and desktop automation we increase process efficiency and reduce your operating costs.

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CX Consulting

CX Consulting

As one of the global leaders for customer experience solutions, we have decades of operational experience and provide advice exactly where you need it. With our consulting expertise in customer experience, operational excellence and digital transformation we help you to achieve maximum added value in managing your customer relationships.

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Global footprint

Global footprint

Thanks to our global presence, we have local experience in delivering banking and financial services in the world’s major markets. Whether you want to consolidate contact volumes or enter new markets, our industry expertise and global reach means we’re the partner you need.

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Analytics

Analytics

Our advanced analytics capabilities allow us to understand your customers and offer them individual, personalized solutions. This way, we optimize not only your customer journey, but also your sales success.

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>40

Banking and financial services clients worldwide

20yrs+

experience in the banking and financial services market

4000+

FTE in the banking and financial services sector

>20

Clients on the European Banking Platform

We're global so you can be close

We're global

We believe in service. sometimes we write about it too

we believe in innovation. here’s the latest

what's new

17 September 2020

Majorel Unveils New Customer Service Site in Greenville, South Carolina

Majorel announces its U.S. expansion into Greenville, one of the largest cities located in the northwest corner of South Carolina. The new customer service site has begun to actively recruit representatives with a technical aptitude to serve a global high-tech client by offering exceptional support to troubleshoot consumer devices.

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