Our solutions to meet your challenges

Customer Service

Customer Service

As an expert for customer service in the banking and financial services sector, we design and deliver unique customer experiences for leading companies in the industry – from traditional banks to emerging fintechs. With our many years of expertise, we can do the same for you, too.

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Analytics

Analytics

Our advanced analytics capabilities allow us to understand your customers and offer them individual, personalized solutions. This way, we optimize not only your customer journey, but also your sales success.

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Global footprint

Global footprint

Thanks to our global presence, we have local experience in delivering banking and financial services in the world’s major markets. Whether you want to consolidate contact volumes or enter new markets, our industry expertise and global reach means we’re the partner you need.

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Chatbots and Voice Assistants

Chatbots and Voice Assistants

Our chatbot and voice assistant solutions enable you to automatically answer customer requests. This way, you will reduce your operating costs and at the same time increase customer satisfaction by offering a modern and comfortable customer experience. By integrating additional features such as cross-selling and up-selling, we create added value for you and your customers.

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Automation

Automation

Our automation experts identify optimization potential within your service infrastructure and processes. By applying automation solutions like robotic process automation (RPA) and desktop automation we increase process efficiency and reduce your operating costs.

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CX Consulting

CX Consulting

As one of the global leaders for customer experience solutions, we have decades of operational experience and provide advice exactly where you need it. With our consulting expertise in customer experience, operational excellence and digital transformation we help you to achieve maximum added value in managing your customer relationships.

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European Banking Platform (EBP)

European Banking Platform (EBP)

Our modular European Banking Platform (EBP) is built to provide efficient processes for account switching and security account transfer service, form services as well as for offering the right insurance and complies with today’s regulations. All our EBP solutions can easily be integrated on your website. This way, we drive digitization for you, ensure a positive customer experience and reduce operating costs.

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Strategic Partnership

Strategic Partnership

We are your partner of choice when it comes to increasing the efficiency of your service organization. From taking over standard service contacts to various strategic collaboration models such as the takeover of entire process chains (BPO) or complete service units – together we identify the optimal partnership model to further strengthen your market position.

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Partner for Fintech and Digital Banks

Partner for Fintech and Digital Banks

We combine deep knowledge in banking and financial services with the flexibility of the IT/High Tech sector. By bringing our client’s visions to life and translating them into customer-centric customer care organizations that meet regulatory requirements, we are the partner of choice in customer experience management for fintechs and digital banks.

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>40

Banking and financial services clients worldwide

20yrs+

experience in the banking and financial services market

4000+

FTE in the banking and financial services sector

>20

Clients on the European Banking Platform

We're global so you can be close

We're global

We believe in service. sometimes we write about it too

we believe in innovation. here’s the latest

what's new

10 October 2019

Majorel named “Best Outsourcer of the Year”

Majorel has been named “Best Outsourcer of the Year’’ at the Customer Relationship Excellence Awards at the Wanda Metropolitano Stadium. The company also received two awards for its work with telecommunications multinational, Orange, in the “Help Desk’’ and “Claims’’ categories.

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9 September 2019

Digital Account Change Assistance: Majorel Supports Customers with a New Software Solution

The new EU directive for regulation of payment services and payment service providers PSD 2 (Payment Service Directive 2) will take effect on September 14th. The objective of these new regulations is to make online payment transactions even more secure and to increase customer protection. The new digital account change assistant from Majorel offers an opportunity to electronically request changes to customers accounts directly from online banking and simplifies the process via virtual assistance.

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