Understanding and winning new customers

With the help of technology and innovative sales solutions, we help B2B and B2C companies acquire new customers. Whether you are looking for analytical solutions to propel your marketing strategy or looking for a lead generation partner, we are ready to go the extra mile to help you realise your growth targets.

Customer behaviour is always changing. As customers have become more demanding, and their options more diversified, the tools to understand customer journeys and gauge customer sentiments have also become more advanced. Having served our clients’ constantly evolving customers over the past 50 years, we’ve learnt to embrace change and have developed advanced analytics tools and innovative sales solutions that will help you understand and successfully acquire new customers.

Understand how to get new customers

Your customer service center is a window into your customers’ behavior like no other. Our innovative tools, including 360⁰ Customer Intelligence which uses advanced analytics, give customer support agents a clear view of the customer journey while unveiling umpteen opportunities to cross-sell and up-sell. Analytics tools like a Customer Life cycle Manager can boost your marketing campaigns by enabling you to create personalized customer journeys.

One of the most valuable things to come out of any customer interaction is data. But data only has value when it can be understood and is actionable. We have created analytical insight tools that can give meaning to your data to help you make the right decisions to win new customers.

Our team of highly qualified sales consultants can help you devise your B2B sales strategy, provide support with telesales whether in the form of outbound or inside sales and support you with lead generation.

Driven to help you get new customers

Our team of sales experts and consultants are committed to deliver best return on investment for you. To solve your customer acquisition challenges we combine the best of people and technology and work closely with you with a spirit of true partnership and as an extended part of your team. For you, we are constantly trying to find a better way. We don’t believe in can’t.

OUR SERVICES TO HELP YOU understand and win new customers

Analytical Insights

Our consultants will help you create value out of your data by using our analytical insights tool. Finding out what works and what doesn’t can open a plethora of customer acquisition opportunities

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360⁰ Customer Intelligence

Our customer support solutions are empowered with 360⁰ Customer Intelligence which allows the agents to view the entire customer journey. Supported by Next Best Actions the agents are able to unlock cross-sell and upsell opportunities successfully

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Telesales & Lead Generation

Our highly qualified sales agents are fully capable of generating sales ready pipelines and nurturing leads for highly complex IT and high-tech products targeting all sectors of B2B market

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Outbound & Inbound Sales

Our team of sales consultants can help you create effective outbound and inbound sales strategy to realise your business goals. We understand the complexity of the sales processes and how it’s evolving, and have been successfully handling the sales operations for some of the most respected companies of the world

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We're global so you can be close

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countries

20x

inside sales ROI for one of the world’s biggest software companies

languages

7500+

sales agents

We believe in service. sometimes we write about it too

Four steps to the customer service work-at-home

The current corona pandemic poses a challenge for many companies to enable their employees to use their home office to ensure their health and maintain business operations. Especially in customer service it is essential to continue to be there for customers to ensure their satisfaction. But how do companies best do this? And what is to be considered? Since the outbreak of the pandemic, Majorel has enabled tens of thousands of its customer service representatives to work from home.

Digital, flexible and global: Majorel, a Strong Customer Experience Partner for Neobanks

Customer behavior has been changing in the last few years, and this change is nowhere near complete. Customer actions are becoming more and more digital, flexible, and global. This development is a game changer for the banking sector, and hardly a week goes by without a new neobank reporting considerable growth.

we believe in innovation. here’s the latest

what's new

13 August 2020

Majorel Publishes New Whitepaper On Online Car Sales: The New Digital Customer Journey In The Automotive Industry

The automotive industry is facing exciting times. Besides the development of connectivity, autonomous driving and e-mobility, the Covid-19 pandemic has brought attention to a new trend:online car sales.

30 July 2020

Majorel Handles Customer Service For VW Campaign

Settlement Payments For More Than 240,000 Consumers: During the project period from the end of March to the end of April, Majorel answered around 740,000 calls and 50,000 letters from VW customers

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