Digital Engagement & Transformation
Our range of Digital Consumer Engagement services includes the design, build and delivery of direct-to-consumer (D2C) digital marketing approaches to enable our clients to engage with their customers across multiple touchpoints.
In 2022, we launched Majorel X as a platform for CX transformation services. Its comprehensive portfolio spans CX Consulting, Technology, and Design & Creative Services, combining the resources and expertise of three Majorel acquisitions – Findasense, IST, and Junokai – with Majorel’s long experience of implementing CX for leading brands across the world.
Our specialized service for startups, majUp, supports our clients by ensuring that CX processes are established and scaled across markets in parity with leading peers.
In addition, we have developed a portfolio of proprietary digital tools specifically designed for industry, including the market-leading Majorel Digital Banking Platform™ for the BFSI sector.
Digital Consumer Engagement
A holistic approach to digitally engage consumers for marketing, sales and services activities.
Today, the consumer journey is increasingly digital. The world of brick-and-mortar and eCommerce have converged. Businesses need to engage consumers with a holistic approach, digitally connecting consumer touchpoints from marketing automation, sales conversion, customer service and CX management.
Majorel X addresses increasing client demand for an integrated approach to CX transformation. This is a key factor as brands race to stay relevant and deliver immersive experiences to consumers at every touchpoint.
With a talented team of more than 650 passionate individuals across 15 countries, Majorel X supports brands to deliver immersive, interconnected experiences across customer journeys that elevate brand experience and unlock sustainable differentiation.
Vertical Digital Solutions
Leveraging our deep domain and process knowledge, we have developed a suite of specialized digital solutions specifically designed to address the different needs of our clients across industry verticals.
Our Digital Banking Platform supports financial service providers in digitizing and optimizing their processes and services to reduce operating costs and drive revenues while providing value-added services to their customers. And, of course, amazing CX!
Our specilaized service for startups – majUP combines our 25 plus years of international CX experience with our startup know-how allowing us to help you in meeting your immediate and long-term business needs.