Tech & Expert Services

Our Digital Consumer Engagement, CX Consultancy and specialized Vertical Digital Solutions help our clients to deliver class-leading CX for their customers and supports digital transformation – including a unique service for Start-Ups, MajUp™.

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Digital Engagement & Transformation

Our range of Digital Consumer Engagement services includes the design, build and delivery of direct-to-consumer (D2C) digital marketing approaches to enable our clients to engage with their customers across multiple touchpoints.

Our dedicated digital CX Consulting practice helps our clients in their digital transformation by providing customer experience strategy development, consumer journey optimization, process digitization, and technology advisory services – including a specialized service for Start-Ups, MajUp™.

In addition, we have developed a portfolio of proprietary digital tools specifically designed for industry, including the market-leading Majorel Digital Banking Platform™ for the BFSI sector.

Our Solutions

Digital Consumer Engagement

Digital Consumer Engagement

A holistic approach to digitally engage consumers today for marketing, sales and services activities.

Today, the consumer journey is increasingly digital. The world of brick-and-mortar and eCommerce is converging. Businesses need to engage consumers in a holistic approach, digitally connecting consumer touchpoints from marketing automation, sales conversion, customer service and CX management.

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CX Consulting

CX Consulting

As a global market leader in end-to-end CX, we have decades of cross-industry operational and technology expertise. With several million contacts every day, we know what customers really value in communication. And now, we’d like to share this expertise with you to ensure the success of your business.

Our practice-oriented consulting, deep industry vertical expertise and digital know-how enables you to create amazing experiences for your customers and to stand out from the crowd.

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Vertical Digital Solutions

Vertical Digital Solutions

Leveraging our deep domain and process knowledge, we have developed a suite of specialized digital solutions specifically designed to address the different needs of our clients across industry verticals.

Our Digital Banking Platform supports financial service providers in digitizing and optimizing their processes and services to reduce operating costs and drive revenues while providing value-added services their customers. And, of course, amazing CX!

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Startups

Startups

Majorel has created a subsidiary, majUP to offer solutions exclusively to startups. Our 25 plus years of international CX experience combined with our startup know-how allows us to assist you in meeting your immediate and long-term business needs.

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We're global.

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What's New

16 September 2021

Majorel named by Everest Group as a ‘Leader’ in Customer Experience Management in EMEA for the second consecutive year

As part of its assessment, Everest Group highlighted Majorel’s significant growth, strong delivery footprint and the expansion of its digital and consulting capabilities as key strengths. In addition, clients praised Majorel’s flexibility, agility, cost-efficiency, low attrition, partnership approach, team stability, reliability, and operational transparency.

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