our services to help you improve the customer experience while managing your budget

Consulting

Consulting

Our consultants help you develop your transformation strategy: From customer journey optimization and process design, to analyzing your automation potential and creating the business case for automation and AI.

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Analytics

Analytics

Our advanced analytics capabilities allow us to understand your customers better and identify opportunities to save time and cost for you, while improving your customers’ journeys

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Automated Interaction & AI

Automated Interaction & AI

Our intelligent automation solutions – powered by Majorel’s Conversational AI framework – free-up and empower our employees to innovate, interact with customers and focus on activities that need a human touch.

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Robotic Process Automation (RPA)

Robotic Process Automation (RPA)

Our RPA software delivers long-term cost savings by performing repetitive, routine activities precisely and accurately 24 hours a day and 7 days a week, complementing the human touch perfectly.

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Self-Service

Self-Service

Our self-service platforms, intelligent search systems and online community solutions enable your customers to figure things out themselves – reducing volumes for you

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Customer Journey Design

Customer Journey Design

Our experts work with you to see your services through the eyes of your customers – analyzing the customer journey to create extraordinary experiences, across all channels and at every touchpoint (or ‘moments of truth’).

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Voice of customer

Voice of customer

We’ve developed a unique approach for recording and analyzing customer issues and challenges that can enable you to continuously improve CX and reduce contact volumes.

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Social Media Risk Management

Social Media Risk Management

While moderating content on your own platform or website, our AI-powered social media monitoring and proactive risk management tools help you to protect your reputation and turn loyal customers into mega-fans.

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Global locations

Global locations

Wherever you are, whatever your culture, whatever your global needs – we support your location strategy with one of the strongest and most diversified of global presences

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Customer service

Customer service

We design, deliver and differentiate customer service for the world’s leading brands – as a global leader in customer service, we can do the same for you, too

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We're global so you can be close

We're global

25M

automated interactions per year

500+

clients worldwide

90%

reduction in AHT for a global tech giant

69%

of customer service processes addressable through RPA and AI

We believe in service. sometimes we write about it too

Customer management in the insurance business 2019: It all comes down to personal contact

Customer management in the insurance business 2019: It all comes down to personal contact

Discussions of customer management within the insurance industry have long focused on the constantly changing needs of customers, the impact of digitization and the development of a successful customer journey. Two thirds of insurance management executives consider customer experience management in their company to be important or very important. But is this assessment reflected in their companies’ actions? And how do customers perceive the situation?

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Big Data and the Creepy Factor

Big Data and the Creepy Factor

The individualization of society is continuing without pause. At the same time, the rapid pace of technological development is revolutionizing the relationship between customers and companies. These days, advertising can increasingly be tailored to individual customers. This brings with it many opportunities for marketing departments, but it also entails risks.

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we believe in innovation. here’s the latest

what's new

24 July 2019

Majorel hosts BaFin workshop on new Payment Services Directive 2

Last Monday, the third workshop of the German Federal Financial Supervisory Authority (Bundesanstalt für Finanzdienstleistungsaufsicht, BaFin) on the introduction of the Payment Services Directive 2 (PSD2) took place at the German Majorel headquarters. A total of around 60 industry representatives came to Gütersloh to discuss the current status of implementation and the opportunities and challenges of the PSD2.

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