our services to help you improve the customer experience while managing your budget

Consulting

Consulting

Our consultants help you develop your transformation strategy: From customer journey optimization and process design, to analyzing your automation potential and creating the business case for automation and AI.

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Analytics

Analytics

Our advanced analytics capabilities allow us to understand your customers better and identify opportunities to save time and cost for you, while improving your customers’ journeys

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Automated Interaction & AI

Automated Interaction & AI

Our intelligent automation solutions – powered by Majorel’s Conversational AI framework – free-up and empower our employees to innovate, interact with customers and focus on activities that need a human touch.

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Robotic Process Automation (RPA)

Robotic Process Automation (RPA)

Our RPA software delivers long-term cost savings by performing repetitive, routine activities precisely and accurately 24 hours a day and 7 days a week, complementing the human touch perfectly.

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Self-Service

Self-Service

Our self-service platforms, intelligent search systems and online community solutions enable your customers to figure things out themselves – reducing volumes for you

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Customer Journey Design

Customer Journey Design

Our experts work with you to see your services through the eyes of your customers – analyzing the customer journey to create extraordinary experiences, across all channels and at every touchpoint (or ‘moments of truth’).

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Voice of customer

Voice of customer

We’ve developed a unique approach for recording and analyzing customer issues and challenges that can enable you to continuously improve CX and reduce contact volumes.

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Social Media Risk Management

Social Media Risk Management

While moderating content on your own platform or website, our AI-powered social media monitoring and proactive risk management tools help you to protect your reputation and turn loyal customers into mega-fans.

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Global locations

Global locations

Wherever you are, whatever your culture, whatever your global needs – we support your location strategy with one of the strongest and most diversified of global presences

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Customer service

Customer service

We design, deliver and differentiate customer service for the world’s leading brands – as a global leader in customer service, we can do the same for you, too

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We're global so you can be close

We're global

25M

automated interactions per year

500+

clients worldwide

90%

reduction in AHT for a global tech giant

69%

of customer service processes addressable through RPA and AI

We believe in service. sometimes we write about it too

Four steps to the customer service work-at-home

Four steps to the customer service work-at-home

The current corona pandemic poses a challenge for many companies to enable their employees to use their home office to ensure their health and maintain business operations. Especially in customer service it is essential to continue to be there for customers to ensure their satisfaction. But how do companies best do this? And what is to be considered? Since the outbreak of the pandemic, Majorel has enabled tens of thousands of its customer service representatives to work from home.

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we believe in innovation. here’s the latest

what's new

28 April 2020

The power of being human: Covid-19 update

The strength, resilience and flexibility of our 50,000+ amazing people around the world is remarkable. By keeping them safe, we’ve been able to keep serving our clients and their customers too. The many stories from our people around the world remind us, that although we are experiencing great change right…

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