Getting my outsourcing strategy right and scaling my customer service internationally

Whether you’re a first time outsourcer or overhauling your strategy, it’s important to find the right partner. We have one of the strongest and most diversified of global presences and our clients stay with us for more than 10 years on average.

You want to stay close to your customers and in control of your brand, no matter how big your customer service operation or where in the world you’re expanding into. At the same time, you’re struggling with scaling up, choosing which technology to use, and managing cultural differences. You can’t afford to be distracted when you should be focused on your vision and core business.

Reap the benefits of outsourcing customer service

Customer service outsourcing, when it’s done right, can deliver the same levels of customer care with the added benefits of scalability and flexibility, while being cost effective. We provide customer service for all of the five most valuable tech companies in the world, and we’ve been a partner for many of them since their early days, supporting them through exponential growth and global expansion.

Our consultants can help you design your customer service outsourcing strategy, including determining the core role that external customer service plays for your business, and what’s preventing you from providing an optimal service.

We work with you on your location strategy. We’re adept at embracing cultural nuances, and our global contact center network spans 28 countries, covering 36 languages, in over 15 multi-lingual hubs including Barcelona, Berlin, Casablanca, Dublin, Istanbul, Kuala Lumpur, Lisbon, Sibiu, Strasbourg and Tallinn.

Our proven recruitment and training frameworks mean we’ll find the right people, with the right skills and passion for your brand, to help you scale and manage peaks and troughs.

Outsource customer service the right way

For you, we share and capitalise on the expertise and experience of our colleagues across the world. We believe that challenges are met and ambitions achieved through teamwork: not only amongst colleagues but in partnership with our clients too.

OUR SERVICES TO HELP YOU get your outsourcing strategy right and scale your customer service internationally

Consulting

Our consultants help you develop your transformation strategy: From customer journey optimization and process design, to analyzing your automation potential and creating the business case for automation and AI

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Global locations

Wherever you are, whatever your culture, whatever your global needs – we support your location strategy with one of the strongest and most diversified of global presences

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Multi-lingual skills

Our multi-lingual hubs enable you to cover regions with their cultural differences from one site – ensuring quality, consistency and reliability while staying close to your customers

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Secure data & service

We guarantee the physical and digital security of your customer service and your customers’ data around the globe, with relevant certifications such as ISO27:001

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Customer service

We design, deliver and differentiate customer service for the world’s leading brands – as a global leader in customer service, we can do the same for you, too

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We're global so you can be close

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countries

global BPO provider in Europe (HfS)

60+

languages

12+

years average client partnerships

We believe in service. sometimes we write about it too

Making a dent in customer claims using the power of human contact

For customers, both analog and digital channels are equally important when they are looking for insurance support.

Four steps to the customer service work-at-home

The current corona pandemic poses a challenge for many companies to enable their employees to use their home office to ensure their health and maintain business operations. Especially in customer service it is essential to continue to be there for customers to ensure their satisfaction. But how do companies best do this? And what is to be considered? Since the outbreak of the pandemic, Majorel has enabled tens of thousands of its customer service representatives to work from home.

we believe in innovation. here’s the latest

what's new

23 September 2020

Majorel Romania celebrates ten years of customer excellence

Since opening our first center in Brasov ten years ago, our team in Romania has grown to more than 1,300 people, with additional locations in Sibiu, Cluj-Napoca and Bucharest.

17 September 2020

Majorel Unveils New Customer Service Site in Greenville, South Carolina

Majorel announces its U.S. expansion into Greenville, one of the largest cities located in the northwest corner of South Carolina. The new customer service site has begun to actively recruit representatives with a technical aptitude to serve a global high-tech client by offering exceptional support to troubleshoot consumer devices.

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