
Consulting
Our consultants help you develop your transformation strategy: From customer journey optimization and process design, to analyzing your automation potential and creating the business case for automation and AI
Our consultants help you develop your transformation strategy: From customer journey optimization and process design, to analyzing your automation potential and creating the business case for automation and AI
Wherever you are, whatever your culture, whatever your global needs – we support your location strategy with one of the strongest and most diversified of global presences
Our multi-lingual hubs enable you to cover regions with their cultural differences from one site – ensuring quality, consistency and reliability while staying close to your customers
We guarantee the physical and digital security of your customer service and your customers’ data around the globe, with relevant certifications such as ISO27:001
We design, deliver and differentiate customer service for the world’s leading brands – as a global leader in customer service, we can do the same for you, too
30
countries
#1
global BPO provider in Europe (HfS)
60+
languages
12+
years average client partnerships
We believe in service. sometimes we write about it too
we believe in innovation. here’s the latest
what's new
Voice Assistants and Chatbots in Customer Service: Majorel and OmniBot Form Partnership
Majorel and the provider of the chatbot and voice assistant platform OmniBot agreed to combine their expertise and go to market with a joint offering. The object of the partnership is a hybrid service model that combines OmniBot's technical expertise in implementing chatbots and voice assistants with Majorel's expertise in solving customer requests by customer service representatives in the service center.
Madrid (Spain), 18 December 2020 – Majorel has been recognized with two 2020 Excellence Awards in Customer Relationship in the categories of Best Work at Home Model and Best Digital Transformation Project.
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