OUR SERVICES TO HELP YOU get your outsourcing strategy right and scale your customer service internationally

Consulting

Consulting

Our consultants help you develop your transformation strategy: From customer journey optimization and process design, to analyzing your automation potential and creating the business case for automation and AI

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Global locations

Global locations

Wherever you are, whatever your culture, whatever your global needs – we support your location strategy with one of the strongest and most diversified of global presences

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Multi-lingual skills

Multi-lingual skills

Our multi-lingual hubs enable you to cover regions with their cultural differences from one site – ensuring quality, consistency and reliability while staying close to your customers

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Secure data & service

Secure data & service

We guarantee the physical and digital security of your customer service and your customers’ data around the globe, with relevant certifications such as ISO27:001

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Customer service

Customer service

We design, deliver and differentiate customer service for the world’s leading brands – as a global leader in customer service, we can do the same for you, too

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We're global so you can be close

We're global

27

countries

#1

global BPO provider in Europe (HfS)

36

languages

10+

years average client partnerships

We believe in service. sometimes we write about it too

Customer management in the insurance business 2019: It all comes down to personal contact

Customer management in the insurance business 2019: It all comes down to personal contact

Discussions of customer management within the insurance industry have long focused on the constantly changing needs of customers, the impact of digitization and the development of a successful customer journey. Two thirds of insurance management executives consider customer experience management in their company to be important or very important. But is this assessment reflected in their companies’ actions? And how do customers perceive the situation?

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Big Data and the Creepy Factor

Big Data and the Creepy Factor

The individualization of society is continuing without pause. At the same time, the rapid pace of technological development is revolutionizing the relationship between customers and companies. These days, advertising can increasingly be tailored to individual customers. This brings with it many opportunities for marketing departments, but it also entails risks.

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we believe in innovation. here’s the latest

what's new

24 July 2019

Majorel hosts BaFin workshop on new Payment Services Directive 2

Last Monday, the third workshop of the German Federal Financial Supervisory Authority (Bundesanstalt für Finanzdienstleistungsaufsicht, BaFin) on the introduction of the Payment Services Directive 2 (PSD2) took place at the German Majorel headquarters. A total of around 60 industry representatives came to Gütersloh to discuss the current status of implementation and the opportunities and challenges of the PSD2.

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