Getting my outsourcing strategy right and scaling my customer service internationally

Whether you’re a first time outsourcer or overhauling your strategy, it’s important to find the right partner. We have one of the strongest and most diversified of global presences and our clients stay with us for more than 10 years on average.

You want to stay close to your customers and in control of your brand, no matter how big your customer service operation or where in the world you’re expanding into. At the same time, you’re struggling with scaling up, choosing which technology to use, and managing cultural differences. You can’t afford to be distracted when you should be focused on your vision and core business.

Reap the benefits of outsourcing customer service

Customer service outsourcing, when it’s done right, can deliver the same levels of customer care with the added benefits of scalability and flexibility, while being cost effective. We provide customer service for all of the five most valuable tech companies in the world, and we’ve been a partner for many of them since their early days, supporting them through exponential growth and global expansion.

Our consultants can help you design your customer service outsourcing strategy, including determining the core role that external customer service plays for your business, and what’s preventing you from providing an optimal service.

We work with you on your location strategy. We’re adept at embracing cultural nuances, and our global contact center network spans 28 countries, covering 36 languages, in over 15 multi-lingual hubs including Barcelona, Berlin, Casablanca, Dublin, Istanbul, Kuala Lumpur, Lisbon, Sibiu, Strasbourg and Tallinn.

Our proven recruitment and training frameworks mean we’ll find the right people, with the right skills and passion for your brand, to help you scale and manage peaks and troughs.

Outsource customer service the right way

For you, we share and capitalise on the expertise and experience of our colleagues across the world. We believe that challenges are met and ambitions achieved through teamwork: not only amongst colleagues but in partnership with our clients too.