Reap the benefits of outsourcing customer service
Customer service outsourcing, when it’s done right, can deliver the same levels of customer care with the added benefits of scalability and flexibility, while being cost effective. We provide customer service for all of the five most valuable tech companies in the world, and we’ve been a partner for many of them since their early days, supporting them through exponential growth and global expansion.
Our consultants can help you design your customer service outsourcing strategy, including determining the core role that external customer service plays for your business, and what’s preventing you from providing an optimal service.
We work with you on your location strategy. We’re adept at embracing cultural nuances, and our global delivery center network spans 45 countries, covering 60 languages, at 120 locations, including 23 multi-lingual hubs.
Our proven recruitment and training frameworks mean we’ll find the right people, with the right skills and passion for your brand, to help you scale and manage peaks and troughs.
Outsource customer service the right way
For you, we share and capitalize on the expertise and experience of our colleagues across the world. We believe that challenges are met and ambitions achieved through teamwork: not only amongst colleagues but in partnership with our clients too.
OUR SERVICES TO HELP YOU GET YOUR OUTSOURCING STRATEGY RIGHT AND SCALE YOUR CUSTOMER SERVICE INTERNATIONALLY

Consulting
Our consultants help you develop your transformation strategy: From customer journey optimization and process design, to analyzing your automation potential and creating the business case for automation and AI

Global locations
Wherever you are, whatever your culture, whatever your global needs – we support your location strategy with one of the strongest and most diversified of global presences

Multi-lingual skills
Our multi-lingual hubs enable you to cover regions with their cultural differences from one site – ensuring quality, consistency and reliability while staying close to your customers

Secure data & service
We guarantee the physical and digital security of your customer service and your customers’ data around the globe, with relevant certifications such as ISO27:001

Customer service
We design, deliver and differentiate customer service for the world’s leading brands – as a global leader in customer service, we can do the same for you, too