OUR SERVICES TO HELP YOU ensure user-generated content on your platform is safe and compliant

Consulting

Consulting

Our consultants help you develop your transformation strategy: From customer journey optimization and process design, to analyzing your automation potential and creating the business case for automation and AI

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Content moderation

Content moderation

Our extensive network of experienced reviewers help you moderate content at scale and implement legislation, including the right to be forgotten

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Social media risk management

Social media risk management

In addition to moderating content on your own platform or website, we provide AI-powered social media monitoring and proactive risk management on third party platforms, helping you to protect your reputation and turn loyal customers into fans

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Digital advertising support

Digital advertising support

Our teams review online adverts against your policies and terms & conditions, to ensure trust and safety of your online advertising offering. Additionally, we provide digital advertising campaign support for your customers to help you maximize revenues from online advertising.

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Multi-lingual skills

Multi-lingual skills

Our multi-lingual hubs enable you to cover regions with their cultural differences from one site – ensuring quality, consistency and reliability while staying close to your customers

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We're global so you can be close

We're global

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We believe in service. sometimes we write about it too

Customer management in the insurance business 2019: It all comes down to personal contact

Customer management in the insurance business 2019: It all comes down to personal contact

Discussions of customer management within the insurance industry have long focused on the constantly changing needs of customers, the impact of digitization and the development of a successful customer journey. Two thirds of insurance management executives consider customer experience management in their company to be important or very important. But is this assessment reflected in their companies’ actions? And how do customers perceive the situation?

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Big Data and the Creepy Factor

Big Data and the Creepy Factor

The individualization of society is continuing without pause. At the same time, the rapid pace of technological development is revolutionizing the relationship between customers and companies. These days, advertising can increasingly be tailored to individual customers. This brings with it many opportunities for marketing departments, but it also entails risks.

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we believe in innovation. here’s the latest

what's new

24 July 2019

Majorel hosts BaFin workshop on new Payment Services Directive 2

Last Monday, the third workshop of the German Federal Financial Supervisory Authority (Bundesanstalt für Finanzdienstleistungsaufsicht, BaFin) on the introduction of the Payment Services Directive 2 (PSD2) took place at the German Majorel headquarters. A total of around 60 industry representatives came to Gütersloh to discuss the current status of implementation and the opportunities and challenges of the PSD2.

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