Ensuring user-generated content on my platform is safe and compliant

With millions of pieces of content uploaded every minute, keeping your users safe, ensuring your content is legal and protecting your reputation is an almost insurmountable task. We combine latest artificial intelligence (AI) technology and our extensive network of experienced reviewers to help you moderate content at scale.

If you’re a content platform, social network, app provider, online gaming company – any company whose users or customers can upload and create content on your website or platform – you’re facing the risk of attracting extremist and illegal content. And while the vast majority of posts will be fun, interesting and useful for your users, it’s the toxic and harmful content that puts your users and your reputation at risk. Likewise, if online advertising is a major source of income from your platform, you’ll need to ensure that adverts are legal and comply with your terms & conditions to keep your users safe and your platform trustworthy for your advertising customers.

A framework for social media risk management

We use sophisticated AI-based technology to review large volumes of content and detect, evaluate and flag illicit, illegal or inappropriate content in any language at source. Working hand-in-hand with the AI, our expert content reviewers apply contextual understanding, cultural affinity and legal knowledge before treating posts according to your guidelines or passing them on to your in-house team or respective authorities, if needed. Three of the world’s leading online companies trust us with this highly critical work.

We understand that some of this work can be hard to stomach, and we care deeply for our employees who review content for our clients. We have developed an extensive employee wellness framework for our moderators that includes specialist training, a friendly work environment and psychological support on-site.

Our global footprint and our diverse heritage means we can provide content review services in many languages and cover regions with different cultural contexts and regulations across the world – in-country or from one of our multi-lingual hubs.

More content, less risk

We share your vision of providing a safe, legal and trustworthy online experience for your users and customers. As the need for content moderation increases with more content being created every day, we’ll provide the right combination of technology and people working hand-in-hand, effectively and efficiently.

OUR SERVICES TO HELP YOU ENSURE USER-GENERATED CONTENT ON YOUR PLATFORM IS SAFE AND COMPLIANT

Consulting

Consulting

Our experts help you develop your transformation strategy: From customer journey optimization and process design, to analyzing your automation potential and creating the business case for automation and AI

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Content moderation

Content moderation

Our extensive network of experienced reviewers help you moderate content at scale and implement legislation, including the right to be forgotten

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Social media risk management

Social media risk management

In addition to moderating content on your own platform or website, we provide AI-powered social media monitoring and proactive risk management on third party platforms, helping you to protect your reputation and turn loyal customers into fans

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Digital advertising support

Digital advertising support

Our teams review online adverts against your policies and terms & conditions, to ensure trust and safety of your online advertising offering. Additionally, we provide digital advertising campaign support for your customers to help you maximize revenues from online advertising.

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Multi-lingual skills

Multi-lingual skills

Our multi-lingual hubs enable you to cover regions with their cultural differences from one site – ensuring quality, consistency and reliability while staying close to your customers

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We're global. So you can be close

We're global.

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What's New

16 September 2021

Majorel named by Everest Group as a ‘Leader’ in Customer Experience Management in EMEA for the second consecutive year

As part of its assessment, Everest Group highlighted Majorel’s significant growth, strong delivery footprint and the expansion of its digital and consulting capabilities as key strengths. In addition, clients praised Majorel’s flexibility, agility, cost-efficiency, low attrition, partnership approach, team stability, reliability, and operational transparency.

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