Ensuring user-generated content on my platform is safe and compliant
Ensuring user-generated content on my platform
is safe and compliant
With millions of pieces of content uploaded every minute, keeping your users safe, ensuring your content is legal and protecting your reputation is an almost insurmountable task. We combine latest artificial intelligence (AI) technology and our extensive network of experienced reviewers to help you moderate content at scale.
If you’re a content platform, social network, app provider, online gaming company – any company whose users or customers can upload and create content on your website or platform – you’re facing the risk of attracting extremist and illegal content. And while the vast majority of posts will be fun, interesting and useful for your users, it’s the toxic and harmful content that puts your users and your reputation at risk. Likewise, if online advertising is a major source of income from your platform, you’ll need to ensure that adverts are legal and comply with your terms & conditions to keep your users safe and your platform trustworthy for your advertising customers.
A framework for social media risk management
We use sophisticated AI-based technology to review large volumes of content and detect, evaluate and flag illicit, illegal or inappropriate content in any language at source. Working hand-in-hand with the AI, our expert content reviewers apply contextual understanding, cultural affinity and legal knowledge before treating posts according to your guidelines or passing them on to your in-house team or respective authorities, if needed. Three of the world’s leading online companies trust us with this highly critical work.
We understand that some of this work can be hard to stomach, and we care deeply for our employees who review content for our clients. We have developed an extensive employee wellness framework for our moderators that includes specialist training, a friendly work environment and psychological support on-site.
Our global footprint and our diverse heritage means we can provide content review services in 28 languages and cover regions with different cultural contexts and regulations across the world – in-country or from one of our multi-lingual hubs.
More content, less risk
We share your vision of providing a safe, legal and trustworthy online experience for your users and customers. As the need for content moderation increases with more content being created every day, we’ll provide the right combination of technology and people working hand-in-hand, effectively and efficiently.
OUR SERVICES TO HELP YOU
ensure user-generated content on your platform is safe and compliant
Our consultants help you develop your transformation strategy: From customer journey optimization and process design, to analyzing your automation potential and creating the business case for automation and AI
In addition to moderating content on your own platform or website, we provide AI-powered social media monitoring and proactive risk management on third party platforms, helping you to protect your reputation and turn loyal customers into fans
Our teams review online adverts against your policies and terms & conditions, to ensure trust and safety of your online advertising offering. Additionally, we provide digital advertising campaign support for your customers to help you maximize revenues from online advertising.
Majorel and the provider of the chatbot and voice assistant platform OmniBot agreed to combine their expertise and go to market with a joint offering. The object of the partnership is a hybrid service model that combines OmniBot's technical expertise in implementing chatbots and voice assistants with Majorel's expertise in solving customer requests by customer service representatives in the service center.
Madrid (Spain), 18 December 2020 – Majorel has been recognized with two 2020 Excellence Awards in Customer Relationship in the categories of Best Work at Home Model and Best Digital Transformation Project.