A framework for social media risk management
We use sophisticated AI-based technology to review large volumes of content and detect, evaluate and flag illicit, illegal or inappropriate content in any language at source. Working hand-in-hand with the AI, our expert content reviewers apply contextual understanding, cultural affinity and legal knowledge before treating posts according to your guidelines or passing them on to your in-house team or respective authorities, if needed. Three of the world’s leading online companies trust us with this highly critical work.
We understand that some of this work can be hard to stomach, and we care deeply for our employees who review content for our clients. We have developed an extensive employee wellness framework for our moderators that includes specialist training, a friendly work environment and psychological support on-site.
Our global footprint and our diverse heritage means we can provide content review services in many languages and cover regions with different cultural contexts and regulations across the world – in-country or from one of our multi-lingual hubs.
More content, less risk
We share your vision of providing a safe, legal and trustworthy online experience for your users and customers. As the need for content moderation increases with more content being created every day, we’ll provide the right combination of technology and people working hand-in-hand, effectively and efficiently.
OUR SERVICES TO HELP YOU ENSURE USER-GENERATED CONTENT ON YOUR PLATFORM IS SAFE AND COMPLIANT
Consulting
Our experts help you develop your transformation strategy: From customer journey optimization and process design, to analyzing your automation potential and creating the business case for automation and AI
Content moderation
Our extensive network of experienced reviewers help you moderate content at scale and implement legislation, including the right to be forgotten
Social media risk management
In addition to moderating content on your own platform or website, we provide AI-powered social media monitoring and proactive risk management on third party platforms, helping you to protect your reputation and turn loyal customers into fans
Digital advertising support
Our teams review online adverts against your policies and terms & conditions, to ensure trust and safety of your online advertising offering. Additionally, we provide digital advertising campaign support for your customers to help you maximize revenues from online advertising.
Multi-lingual skills
Our multi-lingual hubs enable you to cover regions with their cultural differences from one site – ensuring quality, consistency and reliability while staying close to your customers
