
Analytics
Our advanced analytics capabilities allow us to understand your customers better and identify opportunities to save time and cost for you, while improving your customers’ journeys
Our advanced analytics capabilities allow us to understand your customers better and identify opportunities to save time and cost for you, while improving your customers’ journeys
We create unique loyalty programmes depending on your needs. Currently, 40 million customers are enrolled in loyalty programmes run by us
Our specially trained people are expert at early identification of customers considering a switch and reestablishing loyalty to your brand – even in cases of service termination and dissatisfaction.
Our social media experts know how to create loyal online communities driven by engaging conversations and exceptional always-on service for your brand
We design, deliver and differentiate customer service for the world’s leading brands – as a global leader in customer service, we can do the same for you, too
98%
customer retention for a tech company
40x
million loyalty program members
50
years in customer service
12+
years – avg. client partnership
We believe in service. sometimes we write about it too
we believe in innovation. here’s the latest
what's new
Voice Assistants and Chatbots in Customer Service: Majorel and OmniBot Form Partnership
Majorel and the provider of the chatbot and voice assistant platform OmniBot agreed to combine their expertise and go to market with a joint offering. The object of the partnership is a hybrid service model that combines OmniBot's technical expertise in implementing chatbots and voice assistants with Majorel's expertise in solving customer requests by customer service representatives in the service center.
Madrid (Spain), 18 December 2020 – Majorel has been recognized with two 2020 Excellence Awards in Customer Relationship in the categories of Best Work at Home Model and Best Digital Transformation Project.
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