Engaging with my customers to increase their value and loyalty

We create customer engagement solutions and support your customers on their journey. Through customer service, analytics, loyalty programs and win back campaigns we increase customer value and build loyalty for you.

Customer loyalty increases profits. Retaining an existing customer is around five to twenty-five times cheaper than winning a new one. Existing customers are 40 to 60 per cent more likely to convert than new customers. And companies that boost customer retention by as little as 5% can see profits increase from 25 to 95 percent, according to a study by Harvard Business School.

Putting people at the center of your customer engagement strategy

We truly believe that relationships are at the heart of customer engagement, retention and loyalty. We constantly go the extra mile to ensure that every customer we interact with on your behalf becomes an advocate of your product or service and feels a genuine connection with your brand.

Our advanced analytics platform allows our agents to see a 360° view of the customer journey and decide on the next best actions, whether it’s a cross-sell, upsell or an informed decision to please an upset customer. The solution enables our agents to deliver efficient, faster and smarter customer service for enhanced customer experience.

However, when it comes to customer retention and loyalty, we don’t stop at customer service. We currently have 40 million customers enrolled in loyalty programs run by us for top brands. Our hybrid, end-to-end loyalty solutions combine technology and customer service to address the broadest spectrum of loyalty requirements, from loyalty management to loyalty measurement and analytics.

Driven To deliver a truly engaging customer service

With a deep focus on increasing customer profitability, customer lifetime value and customer loyalty, we are 100% commitment to deliver excellent results for maximum return on investment. We know serving you and your customers take resourcefulness, resilience, relentlessness, agility, and focus. It is this excellence that your customers will experience every time they come in touch with us.

OUR SERVICES TO HELP YOU engage with your customers to increase their value and loyalty

Analytics

Our advanced analytics capabilities allow us to understand your customers better and identify opportunities to save time and cost for you, while improving your customers’ journeys

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Loyalty Programs

We create unique loyalty programmes depending on your needs. Currently, 40 million customers are enrolled in loyalty programmes run by us

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Customer retention & Win-back

Our specially trained people are expert at early identification of customers considering a switch and reestablishing loyalty to your brand – even in cases of service termination and dissatisfaction.

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Social Media Customer Service

Our social media experts know how to create loyal online communities driven by engaging conversations and exceptional always-on service for your brand

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Customer service

We design, deliver and differentiate customer service for the world’s leading brands – as a global leader in customer service, we can do the same for you, too

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We're global so you can be close

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98%

customer retention for a tech company

40x

million loyalty program members

years in customer service

12+

years – avg. client partnership

We believe in service. sometimes we write about it too

Digital, flexible and global: Majorel, a Strong Customer Experience Partner for Neobanks

Customer behavior has been changing in the last few years, and this change is nowhere near complete. Customer actions are becoming more and more digital, flexible, and global. This development is a game changer for the banking sector, and hardly a week goes by without a new neobank reporting considerable growth.

Digital customer service in the banking sector: A Seamless Customer Journey for Greater Customer Loyalty

The financial industry is facing unprecedented challenges. Established business models of banks and savings banks are being called into question from several directions at once:

we believe in innovation. here’s the latest

what's new

10 October 2019

Majorel named “Best Outsourcer of the Year”

Majorel has been named “Best Outsourcer of the Year’’ at the Customer Relationship Excellence Awards at the Wanda Metropolitano Stadium. The company also received two awards for its work with telecommunications multinational, Orange, in the “Help Desk’’ and “Claims’’ categories.

9 September 2019

Digital Account Change Assistance: Majorel Supports Customers with a New Software Solution

The new EU directive for regulation of payment services and payment service providers PSD 2 (Payment Service Directive 2) will take effect on September 14th. The objective of these new regulations is to make online payment transactions even more secure and to increase customer protection. The new digital account change assistant from Majorel offers an opportunity to electronically request changes to customers accounts directly from online banking and simplifies the process via virtual assistance.

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