Engaging with my customers to increase their value and loyalty
Engaging with my customers
to increase their value and loyalty
We create customer engagement solutions and support your customers on their journey. Through customer service, analytics, loyalty programs and win back campaigns we increase customer value and build loyalty for you.
Customer loyalty increases profits. Retaining an existing customer is around five to twenty-five times cheaper than winning a new one. Existing customers are 40 to 60 per cent more likely to convert than new customers. And companies that boost customer retention by as little as 5% can see profits increase from 25 to 95 percent, according to a study by Harvard Business School.
Putting people at the center of your customer engagement strategy
We truly believe that relationships are at the heart of customer engagement, retention and loyalty. We constantly go the extra mile to ensure that every customer we interact with on your behalf becomes an advocate of your product or service and feels a genuine connection with your brand.
Our advanced analytics platform allows our agents to see a 360° view of the customer journey and decide on the next best actions, whether it’s a cross-sell, upsell or an informed decision to please an upset customer. The solution enables our agents to deliver efficient, faster and smarter customer service for enhanced customer experience.
However, when it comes to customer retention and loyalty, we don’t stop at customer service. We currently have 40 million customers enrolled in loyalty programs run by us for top brands. Our hybrid, end-to-end loyalty solutions combine technology and customer service to address the broadest spectrum of loyalty requirements, from loyalty management to loyalty measurement and analytics.
Driven To deliver a truly engaging customer service
With a deep focus on increasing customer profitability, customer lifetime value and customer loyalty, we are 100% commitment to deliver excellent results for maximum return on investment. We know serving you and your customers take resourcefulness, resilience, relentlessness, agility, and focus. It is this excellence that your customers will experience every time they come in touch with us.
OUR SERVICES TO HELP YOU
engage with your customers to increase their value and loyalty
Majorel and the provider of the chatbot and voice assistant platform OmniBot agreed to combine their expertise and go to market with a joint offering. The object of the partnership is a hybrid service model that combines OmniBot's technical expertise in implementing chatbots and voice assistants with Majorel's expertise in solving customer requests by customer service representatives in the service center.
Madrid (Spain), 18 December 2020 – Majorel has been recognized with two 2020 Excellence Awards in Customer Relationship in the categories of Best Work at Home Model and Best Digital Transformation Project.