OUR SERVICES TO HELP YOU engage with your customers to increase their value and loyalty

Analytics

Analytics

Our advanced analytics capabilities allow us to understand your customers better and identify opportunities to save time and cost for you, while improving your customers’ journeys

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Loyalty Programs

Loyalty Programs

We create unique loyalty programmes depending on your needs. Currently, 40 million customers are enrolled in loyalty programmes run by us

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Customer retention & Win-back

Customer retention & Win-back

Our specially trained people are expert at early identification of customers considering a switch and reestablishing loyalty to your brand – even in cases of service termination and dissatisfaction.

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Customer service

Customer service

We design, deliver and differentiate customer service for the world’s leading brands – as a global leader in customer service, we can do the same for you, too

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We're global so you can be close

We're global

98%

customer retention for a tech company

40x

million loyalty program members

50

years in customer service

12+

years – avg. client partnership

we believe in innovation. here’s the latest

what's new

14 January 2021

Voice Assistants and Chatbots in Customer Service: Majorel and OmniBot Form Partnership

Majorel and the provider of the chatbot and voice assistant platform OmniBot agreed to combine their expertise and go to market with a joint offering. The object of the partnership is a hybrid service model that combines OmniBot's technical expertise in implementing chatbots and voice assistants with Majorel's expertise in solving customer requests by customer service representatives in the service center.

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