OUR SERVICES TO HELP YOU engage with your customers to increase their value and loyalty

Analytics

Analytics

Our advanced analytics capabilities allow us to understand your customers better and identify opportunities to save time and cost for you, while improving your customers’ journeys

Let's talk
Loyalty Programs

Loyalty Programs

We create unique loyalty programmes depending on your needs. Currently, 40 million customers are enrolled in loyalty programmes run by us

Let's talk
Customer retention & Win-back

Customer retention & Win-back

Our specially trained people are expert at early identification of customers considering a switch and reestablishing loyalty to your brand – even in cases of service termination and dissatisfaction.

Let's talk
Customer service

Customer service

We design, deliver and differentiate customer service for the world’s leading brands – as a global leader in customer service, we can do the same for you, too

Let's talk

We're global so you can be close

We're global

98%

customer retention for a tech company

40x

million loyalty program members

50

years in customer service

10+

years – avg. client partnership

We believe in service. sometimes we write about it too

Customer management in the insurance business 2019: It all comes down to personal contact

Customer management in the insurance business 2019: It all comes down to personal contact

Discussions of customer management within the insurance industry have long focused on the constantly changing needs of customers, the impact of digitization and the development of a successful customer journey. Two thirds of insurance management executives consider customer experience management in their company to be important or very important. But is this assessment reflected in their companies’ actions? And how do customers perceive the situation?

Read more

we believe in innovation. here’s the latest

what's new

9 September 2019

Digital Account Change Assistance: Majorel Supports Customers with a New Software Solution

The new EU directive for regulation of payment services and payment service providers PSD 2 (Payment Service Directive 2) will take effect on September 14th. The objective of these new regulations is to make online payment transactions even more secure and to increase customer protection. The new digital account change assistant from Majorel offers a opportunity to electronically request changes to customers accounts directly from online banking and simplifies the process via virtual assistance.

Read more

We speak your language. and we’d love to hear from you