OUR SERVICES TO HELP YOU engage with your customers to increase their value and loyalty

Analytics

Analytics

Our advanced analytics capabilities allow us to understand your customers better and identify opportunities to save time and cost for you, while improving your customers’ journeys

Let's talk
Loyalty Programs

Loyalty Programs

We create unique loyalty programmes depending on your needs. Currently, 40 million customers are enrolled in loyalty programmes run by us

Let's talk
Customer retention & Win-back

Customer retention & Win-back

Our specially trained people are expert at early identification of customers considering a switch and reestablishing loyalty to your brand – even in cases of service termination and dissatisfaction.

Let's talk
Customer service

Customer service

We design, deliver and differentiate customer service for the world’s leading brands – as a global leader in customer service, we can do the same for you, too

Let's talk

We're global so you can be close

We're global

98%

customer retention for a tech company

40x

million loyalty program members

50

years in customer service

10+

years – avg. client partnership

We believe in service. sometimes we write about it too

we believe in innovation. here’s the latest

what's new

10 October 2019

Majorel named “Best Outsourcer of the Year”

Majorel has been named “Best Outsourcer of the Year’’ at the Customer Relationship Excellence Awards at the Wanda Metropolitano Stadium. The company also received two awards for its work with telecommunications multinational, Orange, in the “Help Desk’’ and “Claims’’ categories.

Read more
9 September 2019

Digital Account Change Assistance: Majorel Supports Customers with a New Software Solution

The new EU directive for regulation of payment services and payment service providers PSD 2 (Payment Service Directive 2) will take effect on September 14th. The objective of these new regulations is to make online payment transactions even more secure and to increase customer protection. The new digital account change assistant from Majorel offers an opportunity to electronically request changes to customers accounts directly from online banking and simplifies the process via virtual assistance.

Read more

We speak your language. and we’d love to hear from you