Driven to deliver the best digital customer experience
Whether it’s automation of workflow, adding chatbots to deliver service or providing service via digital channels, our consultants are committed to go the extra mile for finding the right technology fit for you.
Our analytics platform provides customer service representatives with a single view of the customer, providing recommendations for next best actions to deliver a more efficient and high-quality service.
If you’re looking to automate simple interactions, then our AI-powered chatbot with natural language processing technology can help you provide an always-on service that doesn’t sound too robotic.
By utilizing digital communication channels like live chat, messengers, social media and community platforms, we help you to monitor and manage online conversations about your brand, build and foster online communities of brand, and protect your reputation.
Optimize your digital customer journey
We’ve established our own robotic process automation (RPA) lab, and our conversational artificial intelligence (AI) framework has been identified by industry analysts as leading in the market. By creating a workflow that uses software for rule-based interactions with back-office systems, RPA streamlines and automates mundane, repetitive tasks, so that your employees can spend more time solving complex problems.
One of the most important by-products of digitization your customer service is access to vast amounts of customer data. We’ll help you make sense of this data and derive actionable insights to inform your business strategy.
Digital customer experiences – driven by humans
Service is a human thing, even when it’s delivered by a robot. It’s still the people that make the difference and build relationships. Our digitization solutions are aimed at making service more personal and empathetic while generating a higher return on investment for your business. We truly believe that the greater the use of technology, the more human we can be.
OUR SERVICES TO HELP YOU DIGITALIZE YOUR CUSTOMER EXPERIENCE
Consulting
Our consultants help you develop your transformation strategy: From customer journey optimization and process design, to analyzing your automation potential and creating the business case for automation and AI.
Customer Journey Design
Our experts work with you to see your services through the eyes of your customers – analyzing the customer journey to create extraordinary experiences, across all channels and at every touchpoint (or ‘moments of truth’).
Analytical Insights
Our consultants will help you create value out of your data by using our analytical insights tool. Identifying what works and what doesn’t, can present many customer acquisition opportunities.
Automated Interaction & AI
Our intelligent automation solutions – powered by our Conversational AI framework – free up and empower your employees to innovate, interact with customers and focus on activities that require a human touch.
Robotic Process Automation (RPA)
Our RPA software delivers long-term cost savings by performing repetitive, routine activities precisely and accurately 24 hours a day and 7 days a week, complementing the human touch perfectly.
Chatbots
Addressing the huge rise in text-based communication, our chatbots automatically answer customer requests – anytime, anywhere, anytime – reducing costs and fascinating your customers with a time-saving way to handle their requests.
Voice Assistants
Voice assistants like Amazon Alexa or Google Assistant have opened up completely new service channel with exciting opportunities for customer interaction.
360⁰ Customer Intelligence
Our customer support solutions are empowered with 360⁰ Customer Intelligence which allows the agents to view the entire customer journey. Supported by Next Best Actions the agents are able to unlock cross-sell and upsell opportunities successfully.
Social Media Customer Service
Our social media experts know how to create loyal online communities driven by engaging conversations and exceptional always-on service for your brand.
Social Media Risk Management
While moderating content on your own platform or website, our AI-powered social media monitoring and proactive risk management tools help you to protect your reputation and turn loyal customers into mega-fans.
Co-browsing
Sometimes, complex products or information can be hard to explain by phone or email. With our co-browsing module, we’re able to guide and advise your customers real-time, saving time and cost.
Self-service
Our self-service platforms, intelligent search systems and online community solutions enable your customers to figure things out themselves – reducing contact volumes for you.
Video Interaction
Differentiating your service can be tough but it’s amazing how a friendly face can go a long way to establishing brand loyalty, with personal, individual advice through our live stream video chat solutions.
Personalized Video
While a picture paints a thousand words, a video is even more valuable in customer services. Our personalized video service integrates customer-specific data that delivers better understanding, a reduction in customer queries and increased customer satisfaction.
