OUR SERVICES TO HELP YOU digitize your customer experience

Consulting

Consulting

Our consultants help you develop your transformation strategy: From customer journey optimization and process design, to analyzing your automation potential and creating the business case for automation and AI

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Customer Journey Design

Customer Journey Design

Our experts work with you to see your services through the eyes of your customers – analyzing the customer journey to create extraordinary experiences, across all channels and at every touchpoint (or ‘moments of truth’)

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Analytical Insights

Analytical Insights

Our consultants will help you create value out of your data by using our analytical insights tool. Finding out what works and what doesn’t can open a plethora of customer acquisition opportunities

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Automated interaction & AI

Automated interaction & AI

Our intelligent automation solutions – powered by our Conversational AI framework – free up and empower your employees to innovate, interact with customers and focus on activities that require a human touch

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Robotic Process Automation (RPA)

Robotic Process Automation (RPA)

Our RPA software delivers long-term cost savings by performing repetitive, routine activities precisely and accurately 24 hours a day and 7 days a week, complementing the human touch perfectly.

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Chatbots

Chatbots

Addressing the huge rise in text-based communication, our chatbots automatically answer customer requests – anytime, anywhere, anytime – reducing costs and fascinating your customers with a time-saving way to handle their requests.

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Voice Assistants

Voice Assistants

Voice assistants like Amazon Alexa or Google Assistant have opened up completely new service channel with exciting opportunities for customer interaction.

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360⁰ Customer Intelligence

360⁰ Customer Intelligence

Our customer support solutions are empowered with 360⁰ Customer Intelligence which allows the agents to view the entire customer journey. Supported by Next Best Actions the agents are able to unlock cross-sell and upsell opportunities successfully

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Social Media Risk Management

Social Media Risk Management

While moderating content on your own platform or website, our AI-powered social media monitoring and proactive risk management tools help you to protect your reputation and turn loyal customers into mega-fans.

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Co-browsing

Co-browsing

Sometimes, complex products or information can be hard to explain by phone or email. With our co-browsing module, we’re able to guide and advise your customers real-time, saving time and cost.

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Self-service

Self-service

Our self-service platforms, intelligent search systems and online community solutions enable your customers to figure things out themselves – reducing contact volumes for you.

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E-search

E-search

Sometimes, traditional key-word based searches don’t cut it and this is where our unique semantic eSearch solution can really help your customers to find the information they need online – and fast – and help reduce contact center volumes too.

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Video interaction

Video interaction

Differentiating your service can be tough but it’s amazing how a friendly face can go a long way to establishing brand loyalty, with personal, individual advice through our live stream video chat solutions.

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Personalized video

Personalized video

While a picture paints a thousand words, a video is even more valuable in customer services. Our personalized video service integrates customer-specific data that delivers better understanding, a reduction in customer queries and increased customer satisfaction.

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We're global so you can be close

We're global

70%

reduction in RMA cycle time with RPA

30%

reduction in AHT with 360° Customer Intelligence

45

number of brands we manage online communities for

10x

increase in orders for an online grocer

We believe in service. sometimes we write about it too

we believe in innovation. here’s the latest

what's new

10 October 2019

Majorel named “Best Outsourcer of the Year”

Majorel has been named “Best Outsourcer of the Year’’ at the Customer Relationship Excellence Awards at the Wanda Metropolitano Stadium. The company also received two awards for its work with telecommunications multinational, Orange, in the “Help Desk’’ and “Claims’’ categories.

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9 September 2019

Digital Account Change Assistance: Majorel Supports Customers with a New Software Solution

The new EU directive for regulation of payment services and payment service providers PSD 2 (Payment Service Directive 2) will take effect on September 14th. The objective of these new regulations is to make online payment transactions even more secure and to increase customer protection. The new digital account change assistant from Majorel offers an opportunity to electronically request changes to customers accounts directly from online banking and simplifies the process via virtual assistance.

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