OUR SERVICES TO HELP YOU digitize your customer experience

Consulting

Consulting

Our consultants help you develop your transformation strategy: From customer journey optimization and process design, to analyzing your automation potential and creating the business case for automation and AI

Let's Talk
Customer Journey Design

Customer Journey Design

Our experts work with you to see your services through the eyes of your customers – analyzing the customer journey to create extraordinary experiences, across all channels and at every touchpoint (or ‘moments of truth’)

Let's talk
Analytical Insights

Analytical Insights

Our consultants will help you create value out of your data by using our analytical insights tool. Finding out what works and what doesn’t can open a plethora of customer acquisition opportunities

Let's talk
Automation interaction & AI

Automation interaction & AI

Our intelligent automation solutions – powered by our Conversational AI framework – free up and empower your employees to innovate, interact with customers and focus on activities that require a human touch

Let's talk
Robotic Process Automation (RPA)

Robotic Process Automation (RPA)

Our RPA software delivers long-term cost savings by performing repetitive, routine activities precisely and accurately 24 hours a day and 7 days a week, complementing the human touch perfectly.

Let's talk
Chatbots

Chatbots

Addressing the huge rise in text-based communication, our chatbots automatically answer customer requests – anytime, anywhere, anytime – reducing costs and fascinating your customers with a time-saving way to handle their requests.

Let's talk
Voice Assistants

Voice Assistants

Voice assistants like Amazon Alexa or Google Assistant have opened up completely new service channel with exciting opportunities for customer interaction.

Let's talk
360⁰ Customer Intelligence

360⁰ Customer Intelligence

Our customer support solutions are empowered with 360⁰ Customer Intelligence which allows the agents to view the entire customer journey. Supported by Next Best Actions the agents are able to unlock cross-sell and upsell opportunities successfully

Let's talk
Social Media Risk Management

Social Media Risk Management

While moderating content on your own platform or website, our AI-powered social media monitoring and proactive risk management tools help you to protect your reputation and turn loyal customers into mega-fans.

Let's talk
Co-browsing

Co-browsing

Sometimes, complex products or information can be hard to explain by phone or email. With our co-browsing module, we’re able to guide and advise your customers real-time, saving time and cost.

Let's talk
Self-service

Self-service

Our self-service platforms, intelligent search systems and online community solutions enable your customers to figure things out themselves – reducing contact volumes for you.

Let's talk
E-search

E-search

Sometimes, traditional key-word based searches don’t cut it and this is where our unique semantic eSearch solution can really help your customers to find the information they need online – and fast – and help reduce contact center volumes too.

Let's talk
Video interaction

Video interaction

Differentiating your service can be tough but it’s amazing how a friendly face can go a long way to establishing brand loyalty, with personal, individual advice through our live stream video chat solutions.

Let's talk
Personalized video

Personalized video

While a picture paints a thousand words, a video is even more valuable in customer services. Our personalized video service integrates customer-specific data that delivers better understanding, a reduction in customer queries and increased customer satisfaction.

Let's talk

We're global so you can be close

We're global

70%

reduction in RMA cycle time with RPA

30%

reduction in AHT with 360° Customer Intelligence

45

number of brands we manage online communities for

10x

increase in orders for an online grocer

We believe in service. sometimes we write about it too

Customer management in the insurance business 2019: It all comes down to personal contact

Customer management in the insurance business 2019: It all comes down to personal contact

Discussions of customer management within the insurance industry have long focused on the constantly changing needs of customers, the impact of digitization and the development of a successful customer journey. Two thirds of insurance management executives consider customer experience management in their company to be important or very important. But is this assessment reflected in their companies’ actions? And how do customers perceive the situation?

Read more
Big Data and the Creepy Factor

Big Data and the Creepy Factor

The individualization of society is continuing without pause. At the same time, the rapid pace of technological development is revolutionizing the relationship between customers and companies. These days, advertising can increasingly be tailored to individual customers. This brings with it many opportunities for marketing departments, but it also entails risks.

Read more

we believe in innovation. here’s the latest

what's new

24 July 2019

Majorel hosts BaFin workshop on new Payment Services Directive 2

Last Monday, the third workshop of the German Federal Financial Supervisory Authority (Bundesanstalt für Finanzdienstleistungsaufsicht, BaFin) on the introduction of the Payment Services Directive 2 (PSD2) took place at the German Majorel headquarters. A total of around 60 industry representatives came to Gütersloh to discuss the current status of implementation and the opportunities and challenges of the PSD2.

Read more

We speak your language. and we’d love to hear from you