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Digitize your customer service

Let’s talk through your digital transformation challenges:

Friedemann Dembski
Manager & Digital Transformation Expert

Phone: +49 5241 80-41256
E-mail: friedemann.dembski@majorel.com

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14 January 2021

Voice Assistants and Chatbots in Customer Service: Majorel and OmniBot Form Partnership

Majorel and the provider of the chatbot and voice assistant platform OmniBot agreed to combine their expertise and go to market with a joint offering. The object of the partnership is a hybrid service model that combines OmniBot's technical expertise in implementing chatbots and voice assistants with Majorel's expertise in solving customer requests by customer service representatives in the service center.

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