Digital Consumer Engagement

A holistic approach to digitally engage consumers for marketing, sales and services activities.

Today, the consumer journey is increasingly digital. The world of brick-and-mortar and eCommerce is converging. Businesses need to engage consumers in a holistic approach, digitally connecting consumer touchpoints from marketing automation, sales conversion, customer service and CX management.

Data-driven. In everthing we do.

Businesses sit on tons of transactional, behavioral, and conversational consumer data. Majorel’s proprietary D2C platform helps businesses to connect the dots between consumer touchpoints, and build a holistic view of CX. Insights from the consumer data empower our clients to offer personalized lifecycle communication, on-demand consumer engagement, and voice-of-customer (VOC) analytics.

Our Solutions & Services

Our proprietary technology and professional services solutions help clients to engage with consumers through marketing communication, D2C and marketplace eCommerce operations, and customer services.

Majorel MarTech™

Majorel MarTech™

  • Consumer Data Platform
  • Marketing Automation
  • Brand Health Check
  • Consumer Loyalty Engine
  • Social Engagement Suite
  • Simulation and Prediction Engine
  • Clienteling
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Majorel ConsumerActivate™

Majorel ConsumerActivate™

  • Market Intelligence and Consumer Insight
  • Brand Health Diagnosis and Value Proposition
  • Personalized Lifecycle Communication
  • Consumer Activation for eCommerce Marketplace
  • Social Engagement
  • Remarketing and Retargeting
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Majorel WorkForce™

Majorel WorkForce™

  • Forecasting and Capacity Planning
  • Scheduling
  • Real-time Management
  • Work-from-home
  • Agent eLearning
  • Attendance Management
  • Recruitment Management
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The Majorel Difference

Industry Know-how

Industry Know-how

Majorel solutions are co-developed with industry leaders and proven by ‘lighthouse’ projects. They are designed to solve real-world business problems and keep our clients ahead of the game.

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We're global. So you can be close

We're global.

31

Countries

5

Continents

60+

Languages

12+

Years Average Client Partnerships

We believe in innovation. Here’s the latest

What's New

30 June 2021

Majorel wins Platinum Award for Best Customer Experience (CX)

Majorel has won the Platinum Award for Best CX for its work with long-standing client Correos (Spain’s national postal service provider). The Platinum Contact Center Awards have established themselves as independent and prestigious awards that recognize excellence in customer service and customer experience in Spain.

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