Digital Consumer Engagement

A holistic approach to digitally engage consumers for marketing, sales and services activities.

Today, the consumer journey is increasingly digital. The world of brick-and-mortar and eCommerce is converging. Businesses need to engage consumers in a holistic approach, digitally connecting consumer touchpoints from marketing automation, sales conversion, customer service and CX management.

Data-driven. In everthing we do.

Businesses sit on tons of transactional, behavioral, and conversational consumer data. Majorel’s proprietary D2C platform helps businesses to connect the dots between consumer touchpoints, and build a holistic view of CX. Insights from the consumer data empower our clients to offer personalized lifecycle communication, on-demand consumer engagement, and voice-of-customer (VOC) analytics.

Our Solutions & Services

Our proprietary technology and professional services solutions help clients to engage with consumers through marketing communication, D2C and marketplace eCommerce operations, and customer services.

Majorel MarTech™

Majorel MarTech™

  • Consumer Data Platform
  • Marketing Automation
  • Brand Health Check
  • Consumer Loyalty Engine
  • Social Engagement Suite
  • Simulation and Prediction Engine
  • Clienteling
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Majorel ConsumerActivate™

Majorel ConsumerActivate™

  • Market Intelligence and Consumer Insight
  • Brand Health Diagnosis and Value Proposition
  • Personalized Lifecycle Communication
  • Consumer Activation for eCommerce Marketplace
  • Social Engagement
  • Remarketing and Retargeting
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Majorel WorkForce™

Majorel WorkForce™

  • Forecasting and Capacity Planning
  • Scheduling
  • Real-time Management
  • Work-from-home
  • Agent eLearning
  • Attendance Management
  • Recruitment Management
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The Majorel Difference

Industry Know-how

Industry Know-how

Majorel solutions are co-developed with industry leaders and proven by ‘lighthouse’ projects. They are designed to solve real-world business problems and keep our clients ahead of the game.

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We're global. So you can be close

We're global.

31

Countries

5

Continents

60+

Languages

12+

Years Average Client Partnerships

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