Data-driven. In everthing we do.
Businesses sit on tons of transactional, behavioral, and conversational consumer data. Majorel’s proprietary D2C platform helps businesses to connect the dots between consumer touchpoints, and build a holistic view of CX. Insights from the consumer data empower our clients to offer personalized lifecycle communication, on-demand consumer engagement, and voice-of-customer (VOC) analytics.
Our Solutions & Services
Our proprietary technology and professional services solutions help clients to engage with consumers through marketing communication, D2C and marketplace eCommerce operations, and customer services.
Majorel MarTech™
- Consumer Data Platform
- Marketing Automation
- Brand Health Check
- Consumer Loyalty Engine
- Social Engagement Suite
- Simulation and Prediction Engine
- Clienteling
Majorel ConsumerActivate™
- Market Intelligence and Consumer Insight
- Brand Health Diagnosis and Value Proposition
- Personalized Lifecycle Communication
- Consumer Activation for eCommerce Marketplace
- Social Engagement
- Remarketing and Retargeting
Majorel D2C™
- Social Commerce Operations
- Community and Segmentation
- Livestream Shopping
Majorel ContactCenter™
- Omni-channel Communication Platform
- Social Engagement Connector
- Bots Integration
- Quality Assurance
- Cloud Deployment and Security Management
Majorel WorkForce™
- Forecasting and Capacity Planning
- Scheduling
- Real-time Management
- Work-from-Home
- Agent eLearning
- Attendance Management
- Recruitment Management
Majorel Document™
- A fully integrated document management system
- TBC
The Majorel Difference
Industry Know-how
Majorel solutions are co-developed with industry leaders and proven by ‘lighthouse’ projects. They are designed to solve real-world business problems and keep our clients ahead of the game.
Omni-Channel Integration
We break silos in consumer data across online and offline touchpoints. Our integrated Consumer Data Platform enables a deeper consumer understanding.
Proprietary Algorithm
Our data algorithm in consumer analytics empowers more granular segmentation and targeted marketing.
