Need to improve your customer experience?

We are optimally aligned to partner with clients from a wide range of industries in all matters relating to the digital transformation of customer service, holistically and across national borders.

We advise companies in all areas of customer experience (CX), customer service, and sales. If you need to develop your transformation strategy, we can help from the customer journey optimization and process design, to analyzing your automation potential and creating the business case for automation and AI.

CX Consulting Services

Fusing decades of operational expertise, deep technology know-how and first-class consulting methodology, our Customer Experience (CX) Consulting Practice is optimally equipped to support clients across industries in their (digital) transformation of customer interactions.

We are a group of CX enthusiasts consisting of process engineers, strategists and technology experts working hand-in-hand to reimagine and elevate brand experiences. Driven by the ambition to create measurable impact, our consulting approach is customer-centric and implementation-oriented. In other words, our engagement rarely stops at the conceptual phase.

Our consulting portfolio spans a wide range of services including

We work closely with end consumer markets and are part of a group of companies under the Majorel umbrella. For more information or enquiries, please see Junokai.

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What's New

16 September 2021

Majorel named by Everest Group as a ‘Leader’ in Customer Experience Management in EMEA for the second consecutive year

As part of its assessment, Everest Group highlighted Majorel’s significant growth, strong delivery footprint and the expansion of its digital and consulting capabilities as key strengths. In addition, clients praised Majorel’s flexibility, agility, cost-efficiency, low attrition, partnership approach, team stability, reliability, and operational transparency.

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