Reap the Benefits of Customer Service Outsourcing
Customer service outsourcing, when done right, can deliver the same levels of customer care with the added benefits of scalability, flexibility and proactive customer service, while being cost effective. We provide customer service for all the five most valuable tech companies in the world, and we’ve been a partner for many of them since their early days, supporting them through exponential growth and global expansion.
Our consultants can help you design your customer service outsourcing strategy, including determining the core role that external customer service plays for your business, and what is preventing you from providing an optimal service. We work with you on your location strategy. We are adept at embracing cultural nuances, and our global contact center network spans 28 countries, covering 36 languages, in over 16 multi-lingual hubs including Barcelona, Berlin, Casablanca, Dublin, Istanbul, Kuala Lumpur, Lisbon, Sibiu, Strasbourg and Tallinn.
Our proven recruitment and training frameworks mean we’ll find the right people, with the right skills and passion for your brand, to help you scale and manage peaks and troughs. Our representatives provide you first class support, going the extra mile to shape your customer relationships. For you, we share and capitalize on the expertise and experience of our colleagues across the world. We believe that challenges are met, and ambitions achieved through teamwork: not only amongst colleagues but in partnership with our clients too.
No matter how big your customer service operation or where you are expanding to, our consultants develop the optimal customer service strategy designed expertly for your needs.
By working with Majorel, we’ll help you navigate the complexity of customer experience management and make sure you get the best from technology and people.