Customer Services

Getting my Outsourcing Strategy Right and Scaling my Customer Service Internationally

You want to stay close to your customers and in control of your brand, no matter how big your customer service operation or where you are expanding into.

At the same time, you’re struggling with scaling up, choosing which technology to use, and managing cultural differences. You cannot afford to be distracted when you should be focused on your vision and core business.

Reap the Benefits of Customer Service Outsourcing

Customer service outsourcing, when done right, can deliver the same levels of customer care with the added benefits of scalability, flexibility and praoctictive cutomer service, while being cost effective. We provide customer service for all the five most valuable tech companies in the world, and we’ve been a partner for many of them since their early days, supporting them through exponential growth and global expansion.

Our consultants can help you design your customer service outsourcing strategy, including determining the core role that external customer service plays for your business, and what is preventing you from providing an optimal service. We work with you on your location strategy. We are adept at embracing cultural nuances, and our global contact center network spans 28 countries, covering 36 languages, in over 16 multi-lingual hubs including Barcelona, Berlin, Casablanca, Dublin, Istanbul, Kuala Lumpur, Lisbon, Sibiu, Strasbourg and Tallinn.

Our proven recruitment and training frameworks mean we’ll find the right people, with the right skills and passion for your brand, to help you scale and manage peaks and troughs. Our representatives provide you first class support, going the extra mile to shape your customer relationships. For you, we share and capitalize on the expertise and experience of our colleagues across the world. We believe that challenges are met, and ambitions achieved through teamwork: not only amongst colleagues but in partnership with our clients too.

Our Services

No matter how big your customer service operation or where you are expanding to, our consultants develop the optimal customer service strategy designed expertly for your needs.

Consulting

Consulting

Our consultants help you develop your transformation strategy: From customer journey optimization, and process design, to analyzing your automation potential and creating the business case for automation and AI. Our practice-oriented consulting, deep industry vertical expertise and digital knowledge enables you to create amazing experiences for your customers and to stand out from the crowd.

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Global Locations

Global Locations

Wherever you are, whatever your culture, whatever your global needs – we support your location strategy with one of the strongest and most diversified of global presences

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Multi-lingual Skills

Multi-lingual Skills

Our multi-lingual hubs enable you to cover regions with their cultural differences from one site – ensuring quality, consistency and reliability while staying close to your customers

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Secure Data & Service

Secure Data & Service

We guarantee the physical and digital security of your customer service and your customers’ data around the globe, with relevant certifications such as ISO27:001

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Customer Service

Customer Service

We design, deliver, and differentiate customer service for the world’s leading brands – as a global leader in customer service, we can do the same for you, too

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Key Differentiators

By working with Majorel, we’ll help you navigate the complexity of customer experience management and make sure you get the best from technology and people.

Leading CX Provider

Leading CX Provider

We delight analysts and our clients. In particular, clients confirmed that agility and flexibility, cost efficiency, process improvements, relationship management, low staff turnover and team stability, and solid technological support are the key benefits of partnering with Majorel.

Long-standing Client Relationships

Long-standing Client Relationships

Whether you are a first-time outsourcer or overhauling your strategy, it is important to find the right partner. We have one of the strongest and most diversified of global presences and an average long-standing relationship of 10+ years with our clients.

We're global. So you can be close

We're global.

31

Countries

#1

Global BPO Provider In Europe

60+

Languages

12+ years

Average Client Partnerships

We believe in innovation. Here’s the latest

What's New

16 September 2021

Majorel named by Everest Group as a ‘Leader’ in Customer Experience Management in EMEA for the second consecutive year

As part of its assessment, Everest Group highlighted Majorel’s significant growth, strong delivery footprint and the expansion of its digital and consulting capabilities as key strengths. In addition, clients praised Majorel’s flexibility, agility, cost-efficiency, low attrition, partnership approach, team stability, reliability, and operational transparency.

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