Customer Interaction Services

Our customer interaction solutions are centered on augmenting human talent with advanced proprietary technology tools, automation – like RPA and bots – and data insight.

We enhance this approach with deep vertical, cultural, and CX domain expertise, developed from partnering with top brands for more than 20 years.

Omnichannel CX is the New Standard

CX is a key differentiator for your business so you must ensure that your customers’ experience gives you the competitive edge. Or it is a major revenue driver, and you need to ensure that you treat every conversation as a commercial opportunity for your brand. Alternatively, it’s a necessity for you with large volumes of transactional enquiries, so you are focused on being as efficient as possible.

We believe that (the right) technology has the power to help you manage complexity and simplify the lives of your customers, while keeping costs down . But it is still people that will make the difference: understanding your business and your goals, caring for your brand and your customers, and working out the right solution for you.

By working with Majorel, we will help you navigate the complexity of customer experience management – especially omnichannel approaches – and make sure you get the best from technology and people. By understanding your vision and your strategy, not just your customer experience processes. By recommending the technology that’s best for you, not just the latest buzzwords. By living your culture and working as your extended team. Because it is still the people that make the difference – for your customers and for your brand.

Our Services

Our experts can help you design your customer service transformation strategy, identify the right technology solutions, and create a compelling business case. 

Customer Service

Customer Service

We design, deliver, and differentiate customer service for the world’s leading brands – as a global leader in customer service, we can do the same for you, too. Providing you with a cohesive customer experience that aligns with your brand’s purpose. And giving the competitive edge that makes you stand out from the crowd. 

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Sales & Marketing

Sales & Marketing

Our team of qualified sales experts and consultants are committed to deliver the best return on investment for you. Whether you are looking for analytical solutions to propel your marketing strategy or a lead generation partner, we are ready to go the extra mile to help you realize your growth targets. And our proprietary digital tools will give you the edge – for example, Majorel Acquire, our customer acquisition platform.

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Loyalty & Retention

Loyalty & Retention

We create customer engagement solutions and support your customers on their journey. Through customer service, analytics, loyalty programs and win-back campaigns we increase customer value and build loyalty for you. More than 200 million customers are enrolled in loyalty programs run by us. A key part of our offer is our proprietary digital tools, like Majorel Loyalty.

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Tech Support

Tech Support

Our super-talented technical support specialists are on hand to help your customers 24/7 with expert help and advice. Naturally, we also know the importance of after-sales service to the overall customer experience and how this can create advocates for your products and services.

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We're global. So you can be close

We're global.

We believe in innovation. Here’s the latest

What's New

16 September 2021

Majorel named by Everest Group as a ‘Leader’ in Customer Experience Management in EMEA for the second consecutive year

As part of its assessment, Everest Group highlighted Majorel’s significant growth, strong delivery footprint and the expansion of its digital and consulting capabilities as key strengths. In addition, clients praised Majorel’s flexibility, agility, cost-efficiency, low attrition, partnership approach, team stability, reliability, and operational transparency.

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