Omnichannel CX is the New Standard
CX is a key differentiator for your business so you must ensure that your customers’ experience gives you a competitive edge. Or it is a major revenue driver, and you need to ensure that you treat every conversation as a commercial opportunity for your brand. Alternatively, it’s a necessity for you, with large volumes of transactional enquiries, so you are focused on being as efficient as possible.
We believe that (the right) technology has the power to help you manage complexity and simplify the lives of your customers, while keeping costs down . But it is still people that will make the difference: understanding your business and your goals, caring for your brand and your customers, and working out the right solution for you.
By working with Majorel, we will help you navigate the complexity of customer experience management – especially omnichannel approaches – and make sure you get the best from technology and people. By understanding your vision and your strategy, not just your customer experience processes. By recommending the technology that’s best for you, not just the latest buzzwords. By living your culture and working as your extended team. Because it is still the people that make the difference – for your customers and for your brand.
Our experts can help you design your customer service transformation strategy, identify the right technology solutions, and create a compelling business case.
We design, deliver, and differentiate customer service for the world’s leading brands – as a global leader in customer service, we can do the same for you, too. Providing you with a cohesive customer experience that aligns with your brand’s purpose. And giving you the competitive edge to ensure you stand out from the crowd.
Sales & Marketing
Our team of sales experts and consultants are committed to delivering the best return on investment for you. Whether you are looking for analytical solutions to propel your marketing strategy or a lead generation partner, we are ready to help you realize your growth targets. And our proprietary digital tools will give you the edge.
Loyalty & Retention
We create customer engagement solutions and support your customers on their journey. Through customer service, analytics, loyalty programs and win-back campaigns, we increase customer value and build loyalty for you. More than 200 million customers are enrolled in loyalty programs run by us. Our proprietary digital tools are a key part of our offer.
Our super-talented technical support specialists are on hand to help your customers 24/7 with expert help and advice. Naturally, we also know the importance of after-sales service to the overall customer experience and how this can create advocates for your products and services.