Our extensive network of experienced reviewers help you moderate content at scale and implement legislation controls and prevention operations, including with regard to GDPR compliance and the right to be forgotten.
Content Creation and Delivery
- Content Relevance & Tagging
- Content Annotation & Labelling
- Community Management
- Content Updating
Review and Compliance
- Content Moderation: Objectionable Content
- Content Moderation: Illegal Content
- Privacy Violation Review
- Copyright and Intellectual Property (IP) Compliance
- Social Media Reputation, Positioning and Risk Management
- Contextualization & Localization
- Quality Assurance (QA)
- Ad Safety
- Ad Localization
- Ad Placement
- Merchant Support, Buyer Support, User Support
- User Safety and Authentication
- Identity Theft Prevention
- Platform Integrity
- Identification of Emerging Trends
- Live Moderation
As a Content Services, Trust & Safety pioneer since 2015, we have a unique view on what it takes to succeed in this dynamic, fast-changing industry where experience and agility go together. It’s the reason why we are selected to moderate the world’s leading content platforms.
Trusted Long-Term Partner
We hold a strong commitment to creating and keeping solid, long-term client relationships based on mutual trust, thus reducing any risk. The result of our unparalleled commitment and approach to partnerships is clearly reflected in our long-term client relationships.
We value our teams for their immense contribution to the industry and focus on their continuous upskilling and preparation for the future. Additionally, team member well-being and resilience is one of our highest priorities. Our global Feel Good Program is designed to meet the support needs of our team members while promoting a work environment driven by our values.
Our expert reviewers are primarily multilingual native-level speakers fluent in the local culture, key to applying contextual understanding through cultural affinity. We focus training on cultural sensitivities, habits and biases which further supports their discernment of appropriate content.
Focus On Wellbeing & Resiliency
We focus on team member wellbeing and resiliency support (physical and psychological) throughout the entire employee journey. Starting with a clear understanding of what the job entails at the recruitment phase, to individual and collective wellbeing programs supported by trained professionals. We have developed a sophisticated wellbeing and resiliency program – Majorel Feel Good, promotes general physical and mental wellbeing in an environment that helps everyone develop to professionally and personally.
Technology and People for an Optimized Experience
By working with Majorel, we’ll help you navigate the complexity of customer experience management and make sure you get the best from technology and people (our team members). By understanding your vision and your strategy, not just your customer experience processes. By recommending the technology that’s best for you, not just the latest buzzwords. By living your culture and working as your extended team. Because it’s still the people that make the difference – for your customers and your brand.
Our Feel Good Program
Investing in our team member`s well-being and resilience is a top priority. We have developed an extensive employee wellness framework to support our team members in content services, trust & safety operations, in particular, those supporting egregious content workflows. This framework has been in place for several years and is valued by our team members, showing a high level of engagement and utilization. The program is constantly evolving with our approach, significantly matured by many factors: industry trends, employee feedback and utilization, management and client observation, public opinion, the vendor community, media drivers and, most recently, the COVID-19 pandemic.