Our Expertise. Your Success.
Our consulting solutions cover three areas: Customer Experience where we show you how to create amazing experiences for your customers; Operational Excellence, which is all about delivering total reliability; and Digital Transformation where we help you to digitize your customer service and make it ready for the future.
How can I create more value with every interaction and use CX to differentiate my brand?
As customers are a company’s most important asset, it’s essential for companies to not only satisfy their needs but also to exceed their expectations too. World class brands trust us to be the first contact with their customers. And with several million contacts every day, we know what customers really value. Armed with this unique know-how, our consultants can help you to create a better customer experience with more added value and real impact.
How can I efficiently set up and empower my customer service organization?
Our clients expect operational excellence as a given. It’s something we’re known for and something that we work at fine-tuning every day. It means ensuring total reliability through relentless attention to every detail and a complete focus on doing our very best.
Our consultants can transfer this know-how to you too. Naturally, they’re experienced and certified in the most important practical standards for effective customer service operations (e.g. COPC, Six Sigma, IPMA, BPMN 2.0).
How can I digitalize customer services and excite my customers with innovative contact solutions they’ll really love?
Technological change is the new constant. It drives up customer demand as well as the possibilities for meeting it. We can help you to digitize your customer service so you can better manage complexity, improve operational efficiency and deliver the best CX. With the digital shift in consumer behavior, digitizing your customer service has become the norm.
OUR EXPERTISE FOR YOUR DIGITAL TRANSFORMATION
Members of Bundesverband Deutscher Unternehmensberater (BDU)
Extensive experience with practice-relevant quality standards like COPC, Six Sigma, IPMA, BPMN 2.0, & Design Thinking
Proven leader for digital expertise, operational excellence and innovation in CX
BPO Market leader in EMEA with a strong presence in the Americas & Asia