Deep Vertical Expertize & Digital Know-How
Content Services, Trust & Safety, involves moderating the world’s leading content platforms, and our work across social, gaming, and online retail platforms safeguards users and maintains the integrity of our partners’ brands, products, and services. Our teams of highly skilled reviewers are trained to effectively and efficiently apply policies to all types of tasks, from user-generated content review to profile management, to commercial compliance monitoring, ensuring applicable standards and laws are met. We also support the development of our partners’ products and services through the provision of high-quality training data for machine learning, including annotation, labeling, and linguistic training.
For clients in the BFSI sector and other key verticals, we have implemented industry-specific BPO services. These include claims management for the insurance sector, e-mobility services for automotive, and specialized back-office services for utilities and banking.
These BPO services leverage our suite of proprietary digital tools that seamlessly connect front and back office services to provide engaging CX for customers, optimize our clients’ operational costs and drive their revenue generation.
For example, for the insurance sector we offer identity, risk and solvency verification of potential customers, digitization of contracting and underwriting, installation of fraud detection systems and scanning, managing and archiving of documents. In addition, we focus on collecting and managing data, including the digital capture of paper and electronic documents, combined with the extraction of information into appropriate business applications. This paper-to-electronic conversion serves to drive the automation of business processes.
Content Services, Trust & Safety
With millions of pieces of content uploaded every minute, keeping your users safe, ensuring your content is legal and protecting your reputation is an almost insurmountable task. Our extensive network of experienced reviewers in combination with our latest artificial intelligence (AI) technology can help you moderate content at scale.
Vertical BPO Services
We expertly combine deep vertical and technical know-how with the human touch, to ensure that back office processes are more efficient and deliver seamless CX for your customers. Majorel’s proprietary digital tools are a key part of this offer – specifcally targeted at the unique needs of key growth sectors like BFSI, Automotive and Utilities.