Deep Vertical Expertize & Digital Know-How
Content Services, Trust & Safety, involves moderating the world’s leading content platforms, including complex value-add services like review and compliance, tagging, online community management, commercialization/ad support and platform integrity.
For clients in the BFSI sector and other key verticals, we have implemented industry-specific BPO services. These include claims management for the insurance sector, e-mobility services for automotive, and specialized back-office services for utilities and banking.
These BPO services leverage our suite of proprietary digital tools that seamlessly connect front and back office services to provide engaging CX for customers, optimize our clients’ operational costs and drive their revenue generation.
For example, for the insurance sector we offer identity, risk and solvency verification of potential customers, digitization of contracting and underwriting, installation of fraud detection systems and scanning, managing and archiving of documents. In addition, we focus on collecting and managing data, including the digital capture of paper and electronic documents, combined with the extraction of information into appropriate business applications. This paper-to-electronic conversion serves to drive the automation of business processes.