Use analytics to optimize every touchpoint with your customers. We’d love to hear from you.
Use analytics to optimize every touchpoint with your customers.

Our analytics solutions can help you to improve  customer satisfaction, reduce churn, increase sales and reduce costs.

Jonas Steigertahl
Digital Lead Global Banking

Phone: +49 5241 1797034
E-mail: jonas.steigertahl@majorel.com

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14 January 2021

Voice Assistants and Chatbots in Customer Service: Majorel and OmniBot Form Partnership

Majorel and the provider of the chatbot and voice assistant platform OmniBot agreed to combine their expertise and go to market with a joint offering. The object of the partnership is a hybrid service model that combines OmniBot's technical expertise in implementing chatbots and voice assistants with Majorel's expertise in solving customer requests by customer service representatives in the service center.

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