Digitization offers fintechs and banks a wide variety of new opportunities, especially when it comes to customer communication. The intelligent use of big data and advanced analytics also plays an important role here. In our digitized world, it is essential for financial service providers to deal with their customers’ needs, intentions, and preferences in detail, in order to be able to make relevant and useful offers.
According to McKinsey, more than 90 percent of the top 50 banks around the world are using advanced analytics. However, while most of them are having one-off successes, they’re finding it hard to scale-up. This is where our expertize might be able to help. With our analytics solutions, you will be able to provide your customers with a truly unique user experience – across all contact channels and touchpoints.
The 360° Customer View
Analytics makes it possible for you to intelligently manage customer interactions and sustainably improve sales, marketing, and customer service metrics. In order to benefit from these advantages, we use an analytics platform that provides customer service representatives with a 360° view on your customers and also allows them to make individually tailored additional offers. This is how we can help you to provide your customers with a personal service, take advantage of cross-selling potential, increase efficiency, and lower the total operating costs of customer communication.
Our analytics platform allows you to ...
Use data sources and channels to better understand your customers
Use machine learning and analytics to evaluate findings about your customers
Transform these findings into “Next Best Actions” and use them to optimize each individual customer touchpoint
Add intelligent automation to existing IT systems, digitization technologies, and all contact channels. And orchestrate it, to provide customers with a personalized customer journey — including analytics, robotic process automation (RPA), chat- and voicebots, as well as natural language interaction
Use our 360° customer view, so your employees can provide comprehensive, personalized customer service through every contact channel
Our Analytics Expertise, Your Advantages
Improve customer satisfaction by providing your customers with customized and personalized service at any time and at every touchpoint
Prevent customer churn by analyzing your customer’s behavior in real time and responding promptly
Increase sales and improve customer loyalty via individualized cross-selling and upselling offers – provide your customers with the right products and services at the right time
Reduce service center costs and contact volume by proactively looking after your customers
Use analytics to optimize every touchpoint with your customers. We’d love to hear from you.
Our analytics solutions can help you to improve customer satisfaction, reduce churn, increase sales and reduce costs.
Majorel and the provider of the chatbot and voice assistant platform OmniBot agreed to combine their expertise and go to market with a joint offering. The object of the partnership is a hybrid service model that combines OmniBot's technical expertise in implementing chatbots and voice assistants with Majorel's expertise in solving customer requests by customer service representatives in the service center.
Madrid (Spain), 18 December 2020 – Majorel has been recognized with two 2020 Excellence Awards in Customer Relationship in the categories of Best Work at Home Model and Best Digital Transformation Project.