Elevate customer engagement with AI solutions
Artificial Intelligence can significantly enhance customer experience by pinpointing customer needs and expectations, reducing handling time, and improving the quality of the interactions. This enables companies to drive both revenue growth and operational efficiency. At the same time, it can help Customer Service Representatives in their daily jobs by assisting them in providing the right answer or helping in handling peak volumes.
As exciting as the possibilities are, implementing AI solutions into CX operations can be quite challenging. To realize the full benefit, the right use cases need to be found, bots need to be designed and trained, analytic solutions need to be optimized and processes might have to be re-engineered. And – with the advent of Generative AI being even more prominent – an appropriate AI governance model needs to be defined to ensure responsible use of this powerful technology.
Unlocking excellence: Our suite of AI-driven CX services
Leveraging our expertise in different verticals and dedication to enhancing the customer experience, our AI hubs have crafted a suite of offerings to harness the power of AI. This way, we can help you achieve your key strategic goals, whether it’s to:
Our key differentiators
Combining 30 years of CX and vertical know-how, continuously honed AI capabilities, and the expertise of our teams, we offer our clients AI solutions that integrate technology and human skills to drive their business goals. In this, our AI solutions deliver great CX – empowered by technology, made by humans. Culturally aligned. Relentlessly reliable. Always responsibly.
We believe that great CX is achieved only by a well-balanced combination of advanced technology and human skills. That is why we enhance our teams’ expertise with AI, use automation where it’s effective, and the human touch where it’s a win-win – in customer loyalty, satisfaction, or in sales. In all this, the human touch always remains essential – in service encounters, but also behind the scenes, shaping the interactions. Only that way, we deliver the humanity that defines the right brand experience.
We can only have great CX, more natural-feeling automated conversations, and to-the-point analytical solutions, when closely attuned to local needs and particularities. That’s why we supercharge the best talent, optimal processes, and the right technologies with the cultural nuance and a sound feel for local operations that the geographical set-up of our AI hubs provides. This way, we can deliver a CX that is global, yet personal – no matter the cultural background.
In a world that is changing with increasing speed – especially when it comes to advances in Artificial Intelligence – we are committed to being a long-term partner that our clients can truly rely on. This means that we have the basics down, do what we say, deliver results, and strive to do the impossible when they need us to.
We are committed to using AI responsibly – without exception. This means that our AI solutions are set up by experts based on the principles of responsible AI, have passed the Majorel Trust Assessment, and are closely supervised. This provides our clients with the peace of mind that their two most important assets are in safe hands: their brand and their customers.
AI-powered products tailored to your business
Our products are diverse and use different types of AI tools. With recent technological progress, we have been focusing on solutions providing the most added value when combined with the human touch of our teams and adapted to your specific needs.
Maximize your AI capabilities with Majorel's expertise
Ready to take your customer experience to the next level? Our team of experts is here to guide you. Contact us today, and let’s explore how Majorel’s AI solutions can transform your business.Let's talk!