Customer behavior has been changing in the last few years, and this change is nowhere near complete. Customer actions are becoming more and more digital, flexible, and global. This development is a game changer for the banking sector, and hardly a week goes by without a new neobank reporting considerable growth.
Majorel, a leading global customer experience (CX) and BPO provider, has dedicated its full technical and human resources support to the Moroccan Ministry of Health by setting-up and launching “Allo Yakada”, a COVID-19 national hotline that offers a 24/7 information and monitoring service for citizens.
Like all businesses, Majorel is working hard on its response to the current Coronavirus pandemic. At this time, the company has two primary goals: the safety and well-being of its 50,000+ people around the world and, to continue to serve its customers.