| Science and Research

Digital Insurance Monitor 2016: The Insurance Customer – A Hybrid Being

Digital Insurance Monitor 2016: The Insurance Customer – A Hybrid Being

In the digital world, the customers determine the rules of the game. So Digital Insurance Monitor 2016 looked into how relationships between customers and insurance companies develop. Read the results at a glance here.

Does digitalization jeopardize the personal relationship with end customers?

Do online policies mean the end of office-based sales?

Do customers accept digital self-services when requested to use them?

How can digitalization increase end-customer loyalty?

Is data the new gold for insurance companies?

Can digitalization change claims and performance management?

You can read the complete study here.

Author: Editorial team Future. Customer.

Tags for this article CRM (104) Customer Service (98) Digitization (164) Insurance (19)

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