Shopmatic selects Arvato as customer service partner to help millions of sellers take their businesses online
The Singapore-based technology company has enlisted Arvato’s expertise in scaling customer service in preparation for global e-commerce expansion.
Arvato has announced a new partnership with Shopmatic to provide customer service for the company’s fast-growing e-commerce platform. Shopmatic – which has grown 200 percent year over year—helps budding entrepreneurs take their retail businesses online, enabling them to sell their products through multiple channels with integrated payment services and shipping functions.
Arvato’s customer service representatives will support Shopmatic’s sellers by setting up their accounts, designing and configuring their e-commerce shops and marketing their online presence to maximize sales. Arvato will also provide technical support to ensure the sellers are able to optimize the platform’s features.
“Our vision is to help our sellers successfully develop their e-commerce offering and fulfill their entrepreneurial ambitions,” said Anurag Avula, CEO of Shopmatic. “Given our rapid growth, we needed a partner who can help us scale quickly and provide the best customer support to our sellers. Arvato’s expertise will empower and guide our sellers through all stages of their e-commerce journey with Shopmatic.”
Initially, Arvato is supporting Shopmatic customers in India, Singapore and Hong Kong, with English language support provided out of its Alabang, Philippines, location and support in Hindi and English provided out of its Gurgaon, India, location. Services are provided via phone, email and chat. Future plans include support for Indonesia, Thailand, Philippines, Malaysia, United Arab Emirates, South Africa and Kenya as Shopmatic prepares to expand into new markets.
“It’s been incredibly rewarding to work hand-in-hand with Shopmatic and guide them through their exciting growth trajectory,” said Fara Haron, CEO of Global BPS, Arvato. “Working with digital start-ups is unique because circumstances are changing almost daily and there’s a great need for creativity and flexibility. In partnership with Shopmatic, we’re able to shape their approach to customer experience to ensure it fully supports their wider strategic vision.”