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Arvato CRM named as a retail leader in new report

Arvato CRM named as a retail leader in new report

Arvato has been named as a leader for its capabilities in the retail sector, in a new NEAT vendor evaluation report from global industry analysts NelsonHall.


The in-depth report recognizes Arvato’s ability to implement robotic process automation (RPA) and artificial intelligence (AI), to meet the evolving demands of retail clients.

It highlights Arvato’s capabilities deploying RPA and AI technology at scale for customers, as well as acknowledging the company’s work using RPA in revenues and benefits processes for UK local government.

The company’s experience developing and using automation and cognitive technologies to support clients’ collection services was also recognized.

The report, named Business Process Transformation through RPA & AI, analyzes the performance of companies offering RPA and AI business process services. It evaluates vendors on their ability to deliver immediate benefit to clients and their capabilities when adapting to meet their future requirements.

Andreas Krohn, CEO at Arvato CRM, said: “The retail sector is currently going through a period of major change, and developing and implementing new technologies is one of the many ways that we’re helping our clients meet their customers’ evolving needs.

“Being ranked as a leader by NelsonHall is a testament to our success using robotics and AI to deliver efficient and flexible solutions, and we hope to continue to push the boundaries in this area in the coming years.”

John Willmott, CEO at NelsonHall, said: “Arvato has demonstrated the ability to effectively deploy new technologies to meet both the immediate and future demands of its clients. It is employing RPA and AI at its core to provide customers with a seamless omni-channel service via a variety of channels.”

To read the full report here.

Author: Editorial team Future. Customer.


Tags for this article Artificial Intelligence (85) CRM (108) Customer Service (108) Internet of Things (6) Robotics (15)


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