| News and Trends

By Giuseppe Ficarra, Senior Vice President of Global Sales

4 ways BPOs can boost customer service and support retail

4 ways BPOs can boost customer service and support retail

Over the past year, retailers experienced a fair amount of turmoil, from inflation and supply chain issues to a labor shortage and more. In 2023, the pendulum may once again swing, throwing up even more roadblocks as a potential recession may pressure retailers to reassess their labor allocations and cut already-thin workforces to reduce costs.

However, reducing headcount isn’t the only way to cut costs, and doing so can come at a high price: customer satisfaction. Instead, retailers looking to preserve their customer experience may want to explore the benefits of partnering with a company that can offer expertise to lighten the load.

Read the full article on My Total Retail here: mytotalretail.com



Tags for this article Customer Experience (95) Customer Service (108) Retail (13)


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