By Giuseppe Ficarra, Senior Vice President of Global Sales
4 ways BPOs can boost customer service and support retail
Over the past year, retailers experienced a fair amount of turmoil, from inflation and supply chain issues to a labor shortage and more. In 2023, the pendulum may once again swing, throwing up even more roadblocks as a potential recession may pressure retailers to reassess their labor allocations and cut already-thin workforces to reduce costs.
However, reducing headcount isn’t the only way to cut costs, and doing so can come at a high price: customer satisfaction. Instead, retailers looking to preserve their customer experience may want to explore the benefits of partnering with a company that can offer expertise to lighten the load.
Read the full article on My Total Retail here: mytotalretail.com
