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Robotic Process Automation in Customer Services: The New Colleague on the Team

Robotic Process Automation in Customer Services: The New Colleague on the Team

How are customer service representatives supposed to manage, when they have to enter more and more data manually using their keyboard and mouse while switching between applications all the time? This is a waste of time and reduces the quality of their work. But a new colleague is here to help: the software robot.

Author: Editorial team Future. Customer.
Image Source: istock.com/zentilia

Tags for this article CRM (101) Customer Service (88) Digitization (160) Robotics (15)

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