Future. Customer. – Trends, Ideas & Technologies in Customer Experience

Majorel named by Everest Group as a global ‘Leader’ in Trust and Safety – Content Moderation Services

Majorel announces that it has been named by Everest Group as a Leader in its report “Trust and Safety – Content Moderation Services, PEAK Matrix® Assessment 2021”.

Voice Assistants and Chatbots in Customer Service: Majorel and OmniBot Form Partnership

Majorel and the provider of the chatbot and voice assistant platform OmniBot agreed to combine their expertise and go to market with a joint offering. The object of the partnership is a hybrid service model that combines OmniBot's technical expertise in implementing chatbots and voice assistants with Majorel's expertise in solving customer requests by customer service representatives in the service center.