Mission, vision, values

At Majorel, customer service is more than just a job, it’s a commitment towards excellence. Whether you are an experienced professional or just starting your career, we will offer you the right support to help you achieve your professional goals.

Driven by rich global experience

Born in 2019, Majorel benefits from the rich expertise of our shareholders, Bertelsmann and Saham Group. Working with us gives you a chance to be a part of this rich heritage while also experiencing the agility, the enthusiasm and the drive of a new company.

Driven by our people

We know that it’s our people that make the difference. At the heart of how we work, is our drive to embrace change and to always find ways to do things better. We understand that we live in a constantly evolving world, where change is the only constant. We provide you with the right training and personal development opportunities to help us shape our journey as a new company. We value entrepreneurship and creativity, offering you a work environment that encourages you to think freely and to creatively solve problems. We share and capitalise on the expertise of our 82,000+ employees across 45 countries, giving you an experience of working within a truly global organization.

Driven by our values

We embrace Creativity, Excellence and Respect in everything we do to ensure success for our partners and to thrive as one team.

Creativity

Today’s rapidly changing world is sometimes challenging for service delivery. But with our spirit of true entrepreneurship, adaptability and our drive to go further, we view it as an opportunity to innovate by getting the best from people and technology. Creativity means:

• Sharing and capitalising on the expertise, experience, partnerships and resources we have across the world – we know that in service, it’s the people that make the difference
• Being resourceful and agile – not just doing more with less at pace, but being exceptional as a basic
• Reimagine and create more innovative ways to deliver results.

Excellence

We constantly strive for the best. We know that doing so is pursuing a moving target. It takes full commitment to go the extra mile. Excellence means:

• Being passionate about delivering impact – the best service, through the best processes, for the best value
• Being obsessive about delivering the total reliability that our clients, their customers, our partners and our colleagues expect
• Demonstrating a relentless drive for better, to find a way

Respect

Mutual respect and trust is the hallmark of every successful business. And it’s the same at Majorel. We know that challenges are met and ambitions achieved through teamwork: not only amongst our colleagues, but in partnership with our clients too. Respect means:

• Nurturing a positive environment where collaboration, diversity and working as one team are the cultural norms – it’s the outcome that matters
• Always acting with honesty and integrity
• Recognizing that we’re often right but sometimes wrong – and having the courage to do the right thing