Driven to do the right thing - Majorel Code of Conduct

Integrity & Ethical Conduct Are At The Heart Of Our Code

Majorel is a mosaic of countries, cultures and languages. This incredible diversity is part of our DNA, it is our strength and, therefore, needs to be respected and nurtured. The Code of Conduct and our shared Values (Creativity; Excellence; Respect) unite us all under common principles important to Majorel.

We expect all of our people to comply with the standards it sets out to achieve. And we hold our Suppliers to the same standards too. To get a copy of our Supplier Code of Conduct, please reach out to corporate.compliance@majorel.com

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Please Speak Up When Things Are Not Right

We’ve set up a confidential process for our people, suppliers and contractors to Speak Up when things are not in line with our Code of Conduct. By reporting damaging behaviour you are protecting our shared values.

With regard to confidentiality: when reporting a suspected violation, you have the choice to remain anonymous; a situation reported in good faith is investigated following a standard process; the person reporting the violation in good faith is protected against retaliation; various channels are available and managed with respect for Confidentiality.

We believe in service. sometimes we write about it too

Four steps to the customer service work-at-home

The current corona pandemic poses a challenge for many companies to enable their employees to use their home office to ensure their health and maintain business operations. Especially in customer service it is essential to continue to be there for customers to ensure their satisfaction. But how do companies best do this? And what is to be considered? Since the outbreak of the pandemic, Majorel has enabled tens of thousands of its customer service representatives to work from home.

Digital, flexible and global: Majorel, a Strong Customer Experience Partner for Neobanks

Customer behavior has been changing in the last few years, and this change is nowhere near complete. Customer actions are becoming more and more digital, flexible, and global. This development is a game changer for the banking sector, and hardly a week goes by without a new neobank reporting considerable growth.

we believe in innovation. here’s the latest

what's new

13 August 2020

Majorel Publishes New Whitepaper On Online Car Sales: The New Digital Customer Journey In The Automotive Industry

The automotive industry is facing exciting times. Besides the development of connectivity, autonomous driving and e-mobility, the Covid-19 pandemic has brought attention to a new trend:online car sales.

30 July 2020

Majorel Handles Customer Service For VW Campaign

Settlement Payments For More Than 240,000 Consumers: During the project period from the end of March to the end of April, Majorel answered around 740,000 calls and 50,000 letters from VW customers

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