Thomas has served as our CEO since Majorel was founded in January 2019. He is also a member of our Management Board and is the Segment Head for EASA (Europe, Africa and South America).
Thomas studied business administration and economics in Ingolstadt, Chicago and Leipzig and obtained his doctorate (Ph.D.) at the Martin Luther University of Halle-Wittenberg. In 2000, he started his professional career with McKinsey & Company where he supported clients across various industry sectors with a particular focus on the high-tech and telecom space. In 2006, Thomas joined Bertelsmann as a Senior Director for Business Development and in 2008 was promoted to Vice President, Corporate Development. In this role, he worked on numerous strategy and corporate development projects across Bertelsmann’s business portfolio in Europe, China and the Americas. In 2012, he became Managing Director of Bertelsmann Brazil, leading Bertelsmann’s business development and investments in Brazil for the following four years. In 2016, Thomas returned to Europe and worked as Executive Vice President for BMG. In 2017, he was appointed Chief Strategy Officer (CSO) at Arvato Group before he became Chief Executive Officer (CEO) of Arvato CRM Solutions. In 2019, Thomas was appointed Chief Executive Officer of Majorel Group.
Otmane has served as our CFSO since Majorel was founded in January 2019. He is also a member of our Management Board and Chief Information Officer (CIO).
Otmane studied mechanical engineering with a focus on mechanics, fluid mechanics and oceanography at the Ecole Polytechnique in Paris, France and MIT in Boston, USA. He also studied telecommunications at the École Nationale Supérieure des Telecommunications in Paris, France. Otmane started his career in 1996 as security product manager at France Telecom before joining Siris as IP networks design manager in 1997. After several positions in the technical and IT departments at Oreka, Firstream and Alphyra, he became the head of the DELL offshore business center in Morocco in 2007, serving all French, Spanish, Italian speaking customers in Europe, the Middle East, Africa (EMEA) and Canada. From 2012 to 2014, Otmane served as the general manager at Bull in Mahgreb, supervising the Bull subsidiaries in Morocco, Algeria, Tunisia and Libya. He then joined Majorel’s predecessor businesses in 2015, where he served as managing director of different group companies until the end of 2019 and as board member until the end of 2020. From January 4, 2019 until August 30, 2019, he was managing director of Majorel Group Luxembourg S.à r.l. Since September 2019, he has served as director of Majorel Holding Nederland B.V., as CFSO at Majorel Group Luxembourg S.A. and as director for Majorel Africa S.A.
Chief Operating Officer & Regional CEO, Middle East
Dominique has served as our COO since Majorel was founded in January 2019.
He studied Economics at the Catholic University of Lille in combination with Finance and entered a Business School in Lille. He started his professional career with EY as an Auditor in 1995. In 1998, he joined Arvato France (later part of Majorel) as CFO until 2005 and negotiated the purchase of Phone group founded by Saham in 2004. In 2005, he was appointed as Managing Director for the French speaking market CRM business and contributed to quadrupling the size of the business while expanding the offshore operations in Morocco and the sub-Saharan countries. In 2019, Dominique Decaestecker became COO of Majorel Group.
Marc has served as our CCO since Majorel was founded in January 2019.
Marc studied law at the University of Amsterdam and launched his professional career with Interform Computerfoms and Services in sales. In 1991, he founded his own company – FormsManagement – specializing in print services and print management. The company was sold to Bertelsmann (Arvato) in 2000 and, after that, Marc held several management positions within Arvato. He was appointed Chief Commercial Officer at Arvato CRM Solutions (later to become Majorel) in 2014.
Europe, Africa & South America (EASA)
Segment Head: Thomas Mackenbrock
As part of its assessment, Everest Group highlighted Majorel’s significant growth, strong delivery footprint and the expansion of its digital and consulting capabilities as key strengths. In addition, clients praised Majorel’s flexibility, agility, cost-efficiency, low attrition, partnership approach, team stability, reliability, and operational transparency.