As a successful global business, with a significant geographic footprint and a rapidly growing workforce, we appreciate our responsibilities towards our people, society and the environment. These are captured in Majorel’s four-pillar approach to Corporate Responsibility (CR).
Diversity & Inclusion
Majorel’s incredible diversity is part of our DNA. It’s a strength that we respect and nurture. We are committed to creating conditions and processes that promote and celebrate diversity. We know that having a more diverse workforce means that we are more competitive and better able to grow as a company, as #One Team. Show more
Our global approach to Diversity & Inclusion (D&I) is perfectly expressed by our “We Are One” program, which is promoted and celebrated at all of our worldwide locations. It highlights our potential as a whole, and as individuals. Put simply, it’s the sum of all our individualities.
All businesses have an impact on the environment, which is why it’s important to protect/conserve natural resources through local initiatives like recycling and clean energy. We also have a responsibility to the local communities where we operate and our wider society – whether that’s getting involved with educational programs or supporting charities and good causes. Show more
A great example of our strategic approach to supporting communities is through our work with the Saham Foundation that aims to have a positive social impact on the most vulnerable – since 2013, its “Act for Health” medical support program in Morocco has helped more than 35,000 people.
Respecting and ensuring the rights of our employees, based upon respective local legal environments, is the natural basis of our approach to people management. We act based on shared values like dignity, fairness, equality, respect and independence. Fair working conditions include caring for the working hours, physical aspects, legal rights and responsibilities of our people. Show more
Through our long-term partnership with the Global Impact Sourcing Coalition (GISC), we actively champion the practice of targeting and providing career development opportunities to people who otherwise have limited prospects for formal employment.
We have a responsibility towards our people to safeguard their wellbeing and to build resiliency. An important focus is on the supervision and support of our people who work in the area of Content Moderation. We provide an environment that creates a sense of belonging, a place where our people feel empowered, being part of a family. This creates a support network and builds resiliency. Show more
An integral part of our approach to Wellbeing & Resiliency is our global “Feel Good” program, targeting four key areas: Mind, Body, Soul and Support. With Mind, we offer the perfect environment for our people to improve, learn and develop both professionally and personally. Body is all about Sport, Nutrition, and Wellbeing – designed to make our bodies #FeelGood. And with Soul, we encourage and support activities driven by our people’s passions, whilst actively contributing to our local communities. Support, is all about integration -onboarding or relocation support and healthcare are just some of the things we offer to help our people thrive.
To promote and support animal rights and welfare, our team from Poland has organized, as part of our Feel Good Soul program, a remarkable photo contest. On World Animal Day, our colleagues shared the cutest photos of their pets on social media.
Within our global corporate social responsibility framework, our team in Egypt has launched the ‘Impact’ program, an employee-led volunteer effort to support education, improve health & wellness, and help uplift some of the most underserved communities across Egypt.
Around a multitude of Majorel sites, or Feel Good Community Ambassadors represent the voice of employee and they organize engagement and wellbeing activities targeting the Body, Mind and Soul and support our communities to thrive at their jobs.
Our team in India is taking positive action with two powerful campaigns that promote a healthier and more sustainable environment. The #ProudToFightPlastic and ‘Plant a Tree’ initiatives raise awareness of current environmental challenges with practical approaches to promote sustainability and mitigate environmental impact.
As a founder member of Digital Skills Accelerator Africa (DSAA), Majorel is currently working with the Moroccan Foundation for Education for Employment on training support programs for young people actively seeking employment. The program is tailored to the specific needs of the BPO sector to create employment opportunities.
Majorel and the provider of the chatbot and voice assistant platform OmniBot agreed to combine their expertise and go to market with a joint offering. The object of the partnership is a hybrid service model that combines OmniBot's technical expertise in implementing chatbots and voice assistants with Majorel's expertise in solving customer requests by customer service representatives in the service center.
Madrid (Spain), 18 December 2020 – Majorel has been recognized with two 2020 Excellence Awards in Customer Relationship in the categories of Best Work at Home Model and Best Digital Transformation Project.