Global Reach, Local Impact
Our responsibility towards our people, society and the environment is the cornerstone of our business. Especially when our actions directly impact the lives of more than 82,000 team members in 45 countries – and many millions of our clients’ customers – as we deliver amazing customer experiences (CX) every day.
All of this is captured in our “glocal’’ approach to CR, which seeks to combine a consistent global approach with a nuanced local delivery.
Everyone at Majorel is mandated to contribute towards our vision for CR, and this is formally reflected in our Code of Conduct. We expect all our people to comply with the standards it sets out to achieve and we hold our suppliers to the same standards we expect of ourselves.
Our CR Strategy
Taking responsibility is a fundamental principle of Majorel’s entrepreneurial corporate culture, whether for our own team members, clients, society, the economy or the environment.
Therefore, Majorel’s business strategy incorporates CR management, which combines commercial goals with social and environmental concerns both inside and outside the business. This manifests itself in our five-pillar approach to CR, built on the foundation of Governance, Compliance and Control. We bring a systematic approach and effective tools to the management of our CR performance, both globally and locally.
Corporate Responsibility report
Our reports set out Majorel’s comprehensive CR strategy and details the wealth of dedicated initiatives taken during 2022 and 2021 to address challenges and ensure the Company remains on its path of responsible growth.
The reports also detail Majorel’s global action plan for the future, inspired by the United Nations’ Sustainable Development Goals, including defined KPIs designed to meet CR expectations at each of its geographies and quantitative KPIs to monitor success globally.